[TheWesterner]

Are the "lift kits" that people have been installing on their KL's going to void any existing PTU warranty ? Just wondering.

 

[The Mad Duckie]

WOW ! My 2019 TrailHawk has started a "Making a Funny Noise" in the Rear End.
I've been Waiting for It to Go Completely before taking it in.
My Local Dealership Does Not to Like to Admit any thing Till It's Real Bad !

 

[JohnPaulCurtis]

First things first, in a vehicle, sound travels. My rear end was out and it sounded like it was coming from the front end(whilest in the driver seat)...

Anywho, my 2014 had the ptu go out on it 10 months ago. The rear end followed not long after that. Since the w47 software update where they send the power to the rear wheels incase of a spline failure did its job, it caused premature detonation/failure, basically my rear end internals turned into a fourth of july finale. Dealership verified the rear end went out due to the ptu, SO if your ptu is bad and under a warranty of sorts (type your vin into the nhtsa website and it should tell you) and they can replace it after the parts are out of a 2 year backorder over exaggeration, but also include the rdm. Thats what they are doing with mine. If you dont have another vehicle and need a rental, you can qualify for rental reimbursement, but THERE IS SHITTY FINE PRINT. And jeep customer care service has to be the most terrible customer service I have EVER dealt with. ZERO understanding, you dont know what your talking about, they told me i didnt even own my jeep, lied to me, misinformed me, ignored me, promised me a rental as in they would set it up, and nothing, and for my inconveniences they only offered a free oil change! I told them theres gotta be something other than a single 25 dollar oil change. I told them free oil changes until i pay it off or entire ownership, and/or an extended warranty of sorts and forget the rental agreement. Negotiating amd getting a lawyer actually got me somewhere. But As soon as this things paid off its getting shipped down the road i dont want to own another KL. But this wednesday the 26th im supposed to be contacted about the 2 year agreement/warranty for my unit the oil changes(every fluid minus coolant), and about my parts being expedited. They really beat me around the bush and back and then tossed me in the damn thing since mid april 2024.. theres still going to be die hard jeep fans, i still like the older ones, but these newer ones and jeeps customer service definitely steered me into a different direction. Did i have to get it? No. Whyd i get it? It was fairly cheap, and i had no idea these things had this many issues. I looked up my buddys jeep recall list and mine, he had 1 recall, mine had 8(i think). Do these jeeps have potential? Imo yes, they figure out the ptu/rdm issues, and i believe somethings there. But this is a PSA from my POV if you ever contact jeep customer care, beware. You will get ignored, the representative will not believe you, they will try to tell you your wrong, they will misguide you, you will get "disconnected", and just over all give you a bad experience. The worst is the ones you cant understand. On a scale from 1-10 how highly likely am i to recommend someone to go buy a jeep? Right now? Dont. Just dont. Wait till they get a permanent remedy. OR take chances. And i know you can roll a brand new vehicle off the lot and it can blow up. But yea. Buyers/owners just beware!.

 

[AZJeeper]

Speaking of recall 20V-343 (AKA "W47"), it applied to MY 2014 to 2017. Recall 25V-011 (AKA "01C") applies to MY 2017 to 2019. Here's my question, are vehicles after 2017 already programmed with the broken spline safety features? You know, apply power to the rear wheels and automatically put the parking brake on when in Park if the spline shears?

I'm guessing not. Here's why.

The Recall Chronology report shows W47 was issued on June 4, 2020. 01C applies to vehicles made between October 11, 2016 and February 20, 2019. So unless FCA realized this could be an issue as early as Oct 11, 2016, our PCMs aren't programmed with the fail-safe features. AND, 01C also states "Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary". Just to make things more interesting, W47 only says "This condition may result in the teeth of the input splines wearing off". 01C ups the ante and includes the range shift sleeve and range fork damage!

As a devout follower of Captain Obvious, I have to say our 2017-2019 (and probably 2020+) have no fail-safe if the PTU splines, range shift sleeve, or range fork breaks.

My wife is now firmly in "refuse to drive it" mode.

Edit: I realized I left out the range shift sleeve that is also added into the mix!

 

[osimj]

Speaking of recall 20V-343 (AKA "W47"), it applied to MY 2014 to 2017. Recall 25V-011 (AKA "01C") applies to MY 2017 to 2019. Here's my question, are vehicles after 2017 already programmed with the broken spline safety features? You know, apply power to the rear wheels and automatically put the parking brake on when in Park if the spline shears?

I'm guessing not. Here's why.

The Recall Chronology report shows W47 was issued on June 4, 2020. 01C applies to vehicles made between October 11, 2016 and February 20, 2019. So unless FCA realized this could be an issue as early as Oct 11, 2016, our PCMs aren't programmed with the fail-safe features. AND, 01C also states "Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary". Just to make things more interesting, W47 only says "This condition may result in the teeth of the input splines wearing off". 01C ups the ante and includes range fork damage!

As a devout follower of Captain Obvious, I have to say our 2017-2019 (and probably 2020+) have no fail-safe if the PTU splines or range fork breaks.

My wife is now firmly in "refuse to drive it" mode.

Ok, our earlier model years did not have any safety programming until 2020, so we drove for years with out any either and loss of motive power would have been the same result . I’m not saying this is ok but it happened before.
There have also been multiple reports on this forum that even after W47 was applied to their Cherokee when the PTU failed it still lost forward momentum, so it isn’t a complete fail safe .
There were conversations after W47 came out speculating if FCA would then implement this programming in future Model Years as a safety , and it seems to have been answered that they did not, because it still states in 01C loss of motive power.
This is not a new situation and we all have to wonder about snap rings in the earlier model years too and that just wasn’t disclosed or they were thinking splines failed first then the snap ring came loose or broke or whatever due to the loud bang and destruction etc.
Maybe now they are realizing it’s been a snap ring first issue then the shaft etc.
Maybe the older model years have to be investigated too along with newer model years.
most likely we will never know , and I fully believe even with safety organizations like NHTSA with big powerful companies we only see a small part of what’s really going on. 😎

 

[TheWesterner]

In reading of all these problems with the PTU, RDM, etc., and I had a 2015 KL Trailhawk which had a transmission that was a continuous problem, I think that Jeep owners may be wise to immediately change out all of the mopar fluids and replace them with higher quality fluids from Red Line Racing or Amsoil. I've used Red Line transmission fluid before and I know that it is far superior to the GM fluid that came in my Suburban.

I now have a 2023 KL Trailhawk with 23,000 miles on it and so far everything is working great, but I did notice that over the past 2 weeks when it was - 15 to -20 F that when first starting to drive the Jeep the motor was fine but it seemed like the fluid in the transmission had become much thicker and the motor struggled to turn over the gears. I'm now thinking in changing the tranny fluid to Amsoil Signature 100% synthetic fluid. I think that I've seen demos showing that Amsoil flows much better in sub-zero temperatures than the Mopar fluid.

Just some thoughts from the Canadian frozen north.

 

[JohnPaulCurtis]

In reading of all these problems with the PTU, RDM, etc., and I had a 2015 KL Trailhawk which had a transmission that was a continuous problem, I think that Jeep owners may be wise to immediately change out all of the mopar fluids and replace them with higher quality fluids from Red Line Racing or Amsoil. I've used Red Line transmission fluid before and I know that it is far superior to the GM fluid that came in my Suburban.

I now have a 2023 KL Trailhawk with 23,000 miles on it and so far everything is working great, but I did notice that over the past 2 weeks when it was - 15 to -20 F that when first starting to drive the Jeep the motor was fine but it seemed like the fluid in the transmission had become much thicker and the motor struggled to turn over the gears. I'm now thinking in changing the tranny fluid to Amsoil Signature 100% synthetic fluid. I think that I've seen demos showing that Amsoil flows much better in sub-zero temperatures than the Mopar fluid.

Just some thoughts from the Canadian frozen north.

I ALWAYS change fluids when i get a vehicle. Weather it be used, or new. People try to do things as cheap as possible to make as much as possible. I do run a break in peiod with factiry fluids if new then change over to am

 

[osimj]

I ALWAYS change fluids when i get a vehicle. Weather it be used, or new. People try to do things as cheap as possible to make as much as possible. I do run a break in peiod with factiry fluids if new then change over to am

These are NOT fluid or maintenance issues, please read and educate yourself to what is really going on .

 

[AZJeeper]

In reading of all these problems with the PTU, RDM, etc., and I had a 2015 KL Trailhawk which had a transmission that was a continuous problem, I think that Jeep owners may be wise to immediately change out all of the mopar fluids and replace them with higher quality fluids from Red Line Racing or Amsoil. I've used Red Line transmission fluid before and I know that it is far superior to the GM fluid that came in my Suburban.

I ALWAYS change fluids when i get a vehicle. Weather it be used, or new. People try to do things as cheap as possible to make as much as possible. I do run a break in peiod with factiry fluids if new then change over to am

OK. I'll bite. Exactly how does changing fluids help with an improperly installed c-clip??

I suppose it's just another thread hijack - much like the recent John Wayne diversion in a recent thread. Of which I fully participated!

 

[Gary Kline]

Hi Folks,

Just keeping it friendly here. I think everyone has good points above and we can all agree that as a general statement, doing regular fluid inspection and replacement is a good thing and only helps to extend the life of the components and vehicle. But on the other hand, regarding the specific issues noted in this thread such as the c-clip, worn splines and other general PTU issues, these particular issues are not fluid related but actual hardware/electrical issues.

All good points in my book and in the end, it took FCA/Stellantis way too long to identify and acknowledge issues that clearly don't seem to be 'one offs'. Let's hope the new Stellantis management recognizes this and changes appropriately if they want to keep the Jeep customer base.

 

[Kallin906]

WOW ! My 2019 TrailHawk has started a "Making a Funny Noise" in the Rear End.
I've been Waiting for It to Go Completely before taking it in.
My Local Dealership Does Not to Like to Admit any thing Till It's Real Bad !

Mines been doing that for awhile now since my ptu started going. Some of these dealerships out there are a joke. They only wanna fix things when it completely goes out. It’s ridiculous.

 

[AZJeeper]

There are TWO recalls. The "Stop Sale" order is on the second, 25E-003. That order stops the replacement of PTUs with the affected part numbers and puts you in line if you had your PTU replaced with a defective one identified in the recall.

I don't know why my brain is wired the way it is, but I missed the fact that the Stop Sale applies to BOTH recalls - 01C (by VIN) and 02C (by part number PTU). This applies to new vehicle inventory (01C) or to specific parts (02C).

I noticed this (rather late in the game) because I do searches on the NHTSA website for recall updates. There is a view that has all of the released documents. There are two new documents posted yesterday.

Letter for people screwed by a bad PTU when they bought their car, by VIN

Letter to people screwed when they replaced their bad PTU with another bad PTU, by part number

Notice that there is no advice for customers under the recall. Dealers just can't sell new 2017-2019 KLs or parts subject to recall. Either way, people got screwed. Some were lucky enough to have a 2nd date.

So the message from FCA seems to be:

"Dealers! DON'T sell any of the cars or parts under recall! If an accident happens we will be liable!"

"Customers. So sorry. We'll get back with you. Maybe. Later. Much later. No skin off our nose because WE WARNED YOU!!"

Sure throws a wrench in summer road trip plans, damn it.

 

[Flybynightcru]

I don't know why my brain is wired the way it is, but I missed the fact that the Stop Sale applies to BOTH recalls - 01C (by VIN) and 02C (by part number PTU). This applies to new vehicle inventory (01C) or to specific parts (02C).

I noticed this (rather late in the game) because I do searches on the NHTSA website for recall updates. There is a view that has all of the released documents. There are two new documents posted yesterday.

Letter for people screwed by a bad PTU when they bought their car, by VIN

Letter to people screwed when they replaced their bad PTU with another bad PTU, by part number

Notice that there is no advice for customers under the recall. Dealers just can't sell new 2017-2019 KLs or parts subject to recall. Either way, people got screwed. Some were lucky enough to have a 2nd date.

So the message from FCA seems to be:

"Dealers! DON'T sell any of the cars or parts under recall! If an accident happens we will be liable!"

"Customers. So sorry. We'll get back with you. Maybe. Later. Much later. No skin off our nose because WE WARNED YOU!!"

Sure throws a wrench in summer road trip plans, damn it. View attachment 239822

Summer road trips might look something like this, just to keep the stress levels down...🤔🫤😉😎

 

[osimj]

I don't know why my brain is wired the way it is, but I missed the fact that the Stop Sale applies to BOTH recalls - 01C (by VIN) and 02C (by part number PTU). This applies to new vehicle inventory (01C) or to specific parts (02C).

I noticed this (rather late in the game) because I do searches on the NHTSA website for recall updates. There is a view that has all of the released documents. There are two new documents posted yesterday.

Letter for people screwed by a bad PTU when they bought their car, by VIN

Letter to people screwed when they replaced their bad PTU with another bad PTU, by part number

Notice that there is no advice for customers under the recall. Dealers just can't sell new 2017-2019 KLs or parts subject to recall. Either way, people got screwed. Some were lucky enough to have a 2nd date.

So the message from FCA seems to be:

"Dealers! DON'T sell any of the cars or parts under recall! If an accident happens we will be liable!"

"Customers. So sorry. We'll get back with you. Maybe. Later. Much later. No skin off our nose because WE WARNED YOU!!"

Sure throws a wrench in summer road trip plans, damn it. View attachment 239822

I thought we talked about this in an earlier post , and it was determined that if the dealer had used trade ins (17’s-19’s can’t be new )with a vin match they couldn’t sell them or PTUs with bad part numbers.
Cause I was surprised that some dealers still have new 23 KLs , ( not in my area) but they are not part of the recall.

 

[AZJeeper]

I thought we talked about this in an earlier post , and it was determined that if the dealer had used trade ins (17’s-19’s can’t be new )with a vin match they couldn’t sell them or PTUs with bad part numbers.
Cause I was surprised that some dealers still have new 23 KLs , ( not in my area) but they are not part of the recall.

Yeah, that's why I quoted my post. It was in response to yours and said the recall "Stop Sale" only applied to the PTU replacement parts. I was, ummm, er, cough cough.... wrong. It applied to both recalls.

 

[Flybynightcru]

Yeah, that's why I quoted my post. It was in response to yours and said the recall "Stop Sale" only applied to the PTU replacement parts. I was, ummm, er, cough cough.... wrong. It applied to both recalls.

So, it probably wouldn't work out too well if, say one of us wanted to trade in for say a new Bronco then, huh???😳🤔🫤

 

[AZJeeper]

So, it probably wouldn't work out too well if, say one of us wanted to trade in for say a new Bronco then, huh???😳🤔🫤

It would work out great if you don't mind taking a beating on the trade-in value of the Cherokee! "We'll give you 100% of the current market value of the Cherokee with only one open recall. How does $100 and a bottle of soda sound?"

But to be clear, a "Bronco", right? Not a "Bronco Sport", which might be trading an AAM EcoTrac for an AAM EcoTrac!

 

[Flybynightcru]

But to be clear, a "Bronco", right? Not a "Bronco Sport", which might be trading an AAM EcoTrac for an AAM EcoTrac!

No, a real Bronco, not a Sport...😉😁

 

[SkipW]

/\ that looks almost exactly like a Bronco one of my customers has. A really nice looking rig....

 

[Dodgeboy 1969]

Have not got my letter yet...