[M_Outdoors]

Out of curiosity, if FCA doesn't come out with a fix, how much would it cost to have the input shaft snap ring "repaired" by a trusted mechanic? And would FCA would reimburse in that situation like the recall letter implies?

 

[AZJeeper]

What's the % of TH with ptu issues?

Both recalls say "Estimated percentage with defect : 2%". But that's a guess on their part. At 2% of what is not clear.

Out of curiosity, if FCA doesn't come out with a fix, how much would it cost to have the input shaft snap ring "repaired" by a trusted mechanic? And would FCA would reimburse in that situation like the recall letter implies?

From recall 25V-011:

An input shaft snap ring that is not fully seated may allow uncontrolled movement of the input shaft inward. Uncontrolled movement leads to the potential for wear to the range shift sleeve, spline damage, and / or range fork damage which can cause an unexpected loss of motive power or loss of PARK function while stationary.

If you won the lottery and your snap ring is installed incorrectly, you have "the potential for wear". I don't want to be driving around my ticking time bomb even if the snap ring was reinstalled correctly - the damage is likely already done. Of course, if you wanted reassurance you could have a trusted mechanic take out the PTU and look at the snap ring, but this problem started with the 1st Cherokees off the production line in 2013 and wasn't figured out by FCA until late 2024. I doubt a mechanic would know what to look for. Besides, you would still be driving around a vehicle with an open recall.

 

[AZJeeper]

Just got my notification. Really hope they have a fix soon. Already backed out of a hard timeframe plan for cross country road trip, but feeling reluctant to do it till there is a fix and I can have it done. Really hoping it's figured out before July cause if I have to push my trip too much, it's not gonna be able to happen. Because of the run up for back to school then the holiday's at work. I'm reluctant to put in for time off and lock myself in, but also if I don't soon, it will be too late to get the time off.

I'm in that same boat. Major road trip for a family reunion planned for July. A giant worry for what MIGHT be. Perhaps ours aren't a problem. But there is a 2% chance (if FCA guessed correctly) that it is. How much are you willing to bet on that 2% "loss of motive power can cause a vehicle crash without prior warning"? You might win, you might not.

 

[Dodgeboy 1969]

I was worried they would send a "Do not drive until it is inspected/repaired" notice.

 

[Gary Kline]

In both of my cases there was no warning, just a loud pop/bang, and insanely there were no warnings/CELs after the fact either.
The first time was travelling about 100km/h uphill on the highway while passing a semi; that was a butt-puckering experience! I was somehow able to cut back across traffic over to the shoulder with the momentum I had left. The 2nd time was just driving in the city and got the loud pop/bang followed by a bunch of crunching. In that case I could still drive at least. No warning lights/messages of any kind before, during, or after either failure.

 

[Firehawk989]

Yep, pretty much!

 

[Bellingham Trailhawk]

I'm in that same boat. Major road trip for a family reunion planned for July. A giant worry for what MIGHT be. Perhaps ours aren't a problem. But there is a 2% chance (if FCA guessed correctly) that it is. How much are you willing to bet on that 2% "loss of motive power can cause a vehicle crash without prior warning"? You might win, you might not.

Exactly especially since I'm driving I-90 from Washington to just outside Albany NY and what happens if something goes wrong where there is no cell service, or even if there is hundreds of miles from the nearest emergency services.

I'm ok driving in WA and such cause at least services are always near by and pretty much universal cell service.

 

[XJ99]

Got the 01C notice today, so called the dealer. Looks like we might be getting a new PTU
for the kids 2018! The dealer said it sounds like parts, not software. Told them the service
4WD light came on, and there was some noise. Dude said it should be covered. Need to
wait on the next notice from FCA, but this looks promising! Only been almost a year since
it's been down..

 

[billjr]

I've read the dates for the defective build are 10-11-16 to 2-20-2019. On my 2019 TH door tag the build date shows as 5-18, that's it just the month and day no year, what does that indicate? My VIN is listed on the recall list, but I was curious why there's no year on my door tag.

 

[davefreund70]

First time on a message board... My '20 model, with a build date of 9/19, experienced PTU failure November 21, 2024. It had 153K on it when it went down. It made the popping sound, and lost park gear, along with service 4 wd messages and codes popping up on the dash. Was in the shop for almost two months fighting with extended warranty company. Ended up being a nearly 8,000 dollar fix with used transfer case and used transmission.

Not sure if anyone else is in the same predicament, but I hope they extend the model years to cover '20-'22 builds also.

 

[billjr]

First time on a message board... My '20 model, with a build date of 9/19, experienced PTU failure November 21, 2024. It had 153K on it when it went down. It made the popping sound, and lost park gear, along with service 4 wd messages and codes popping up on the dash. Was in the shop for almost two months fighting with extended warranty company. Ended up being a nearly 8,000 dollar fix with used transfer case and used transmission.

Not sure if anyone else is in the same predicament, but I hope they extend the model years to cover '20-My date was as mentioned 518

 

[billjr]

Could it be that the year of the vehicle itself is the year that would be on the door tag if it were used?

 

[AZJeeper]

I've read the dates for the defective build are 10-11-16 to 2-20-2019. On my 2019 TH door tag the build date shows as 5-18, that's it just the month and day no year, what does that indicate? My VIN is listed on the recall list, but I was curious why there's no year on my door tag.

5-18 = May 2018. Same tag - lower lefthand right-hand corner - MDH: Month, Day, Hour.

 

[billjr]

5-18 = May 2018. Same tag - lower lefthand corner - MDH: Month, Day, Hour.

OK, got it, although it's (MDH) in the lower right hand on my TH, 151415 which I'm assuming is May 14 at 1500 hours, correct? And before I forget, thank you very much for responding to help me on this.

 

[rykim86]

Got my letter as well up here in Canada, 2017 Trailhawk. Haven't had any issues with my PTU, I use the 4low and rear locker a few times a year when camping/fishing/ice fishing. I really don't want to get a new vehicle for at least another five years but this might change that.

 

[Ronin38]

Just got my notice today, too. And now, we wait...
And wait...

And wait...


And wait...

 

[Kallin906]

I’m pretty sure my ptu on my 2019 TH has been going out since 2022 when I only had 50k miles on it. There was a big pop/bang sound one day when I was leaving the store and then my car felt sluggish since. The dealership at the time could never figure it out. 2 months later my car would not reverse or go forward. It felt like I was stuck in neutral. Traction control, parking brake, cruise control and 4wd was “unavailable”. Then the check engine light came on. As I was driving to the dealership my car felt like it was in “limp mode”. When the dealership scanned the code, it said something about “incorrect gear ratio”. I can’t remeber the exact code. A couple days later the check engine light was gone and never came back on. I still can’t drive in snow mode or sport mode. I’m gonna try to have the dealership take a look at the ptu in the next couple of weeks. It’s been driving me crazy for the last couple of years. I have poor acceleration and my car feels like it has no power at all. I’ve put about 40-45k miles on it since it happened. I’m surprised I’ve made it this far with the pos. I honestly can’t wait until there’s a remedy so I can sell it.

 

[AZJeeper]

OK, got it, although it's (MDH) in the lower right hand on my TH, 151415 which I'm assuming is May 14 at 1500 hours, correct? And before I forget, thank you very much for responding to help me on this.

Lower left hand if you looking at it upside down? Yeah, right-hand side - but you found it. Is "151415" really the code? or "051415"?

 

[billjr]

Lower left hand if you looking at it upside down? Yeah, right-hand side - but you found it. Is "151415" really the code? or "051415"?

Just testing to see if anyone was paying attention, lol, no it's 051415. Thanks again.

 

[KLPenguin]

I'm losing faith in the FCA brand. From NHTSA:

What Is a Safety-Related Defect? The United States Code for Motor Vehicle Safety (Title 49, Chapter 301) defines motor vehicle safety as “the performance of a motor vehicle or motor vehicle equipment in a way that protects the public against unreasonable risk of accidents occurring because of the design, construction, or performance of a motor vehicle, and against unreasonable risk of death or injury in an accident, and includes nonoperational safety of a motor vehicle”

FCA has known about this issue since at least June 4, 2020.

OK, @JeepCares, this isn't funny anymore. How much longer do we need to be exposed to "unreasonable risk of death or injury in an accident"? Until your accountants give up and authorize a production run from AAM of 2-speed PTUs that are actually "safe"?

I'm almost in the camp of "Love my Cherokee, but does anyone want to buy this death trap? I'll give you a great deal! Just sign this waiver. No, it's not anything serious."

I have more than one vehicle. Now whenever I want to go somewhere and say "Which vehicle?", my wife says "Anything but the Cherokee".

View attachment 239653

Bought a preowned 2019 Trailhawk from a non-Jeep dealer. Unfortunately, these particular issues aren’t covered by their CPO warranty. I contacted @JeepCares or whatever they call their issue chat line. Listed the three issues that I’ve read on here and other resources are pretty common, or at least not rare. At least two of the three should be considered safety issues: moisture in the taillights could cause a short and the fluttering hood) and the third could be a safety issue: heated steering wheel doesn’t stay on so if it’s cold you have to keep looking at the screen and take your eyes off the road.

They told me to save my receipts if I get it repaired JUST IN CASE it ever becomes a recall! Screw that and honestly, I think this will be my last Stelantis product.