A few days after I picked up my jeep an error message popped up. I went to the dealer and they did a flash update. It went away but now it's back. Anyone else see this and if so, what was the remedy. I read somewhere that it's the shifter module but who knows? I've really had bad luck so far.
Service Shifter error message
Lcrngrs
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Hi ozzmosys,Has there been any solution for the Service Shifter problem? Our jeep cherokee 2015 latitude has been doing it for months, but only here and there and only while parked. Now it seems to be picking up steam and doing it more often and once while moving. Unfortunately, we are not under warranty and I fear it is going to cost more than I can afford to fix this.
Michael
We recognize that you are reaching out to other forum members for feedback on this concern. If you do wish to visit your dealer to have this diagnosed further, please let us know. Just send us a private message with additional details.
Julie
Jeep Social Care Specialist
Everyone please be careful. Try to avoid driving the car. It is a serious safety issue. Demand that the dealer look at the shifter assembly. I was in a bad accident 3 weeks ago bc car locked up in the highway, and my car was a total
Loss. I posted to the forum a couple a weeks ago. I have a pending investigation with Chrysler now. Everyone be safe!
Loss. I posted to the forum a couple a weeks ago. I have a pending investigation with Chrysler now. Everyone be safe!
Hi All,
I have a '15 Latitude and had this problem. drove the car for nearly 6 months with the problem and did not experience any change in the vehicle's shifting. I brought the vehicle in to the dealership last month and they replaced the entire shifter assembly. Been driving the car for 3 days now with no issues, will post if anything changes!
I have a '15 Latitude and had this problem. drove the car for nearly 6 months with the problem and did not experience any change in the vehicle's shifting. I brought the vehicle in to the dealership last month and they replaced the entire shifter assembly. Been driving the car for 3 days now with no issues, will post if anything changes!
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I just dropped my 2016 Jeep Cherokee Latitude off at the dealership regarding a series of electrical issues...
First it started with my back hatch not opening, you could hear the locking mechanism clicking but wouldn't open. Apparently that is intermittent, as of yesterday it opened for the first time in a month.
Secondly, my dome lights turn on by themselves and then shut off 20 seconds later while driving down the road, it's happened at least 12 times in the last month.
And lastly- the dreaded "Service Shifter" message came on 4 times in the last three weeks. When I spoke to the dealership this morning to reiterate the issues my Jeep is having- he didn't seem to concerned. I explained that I don't want them to just do a "flash update", I want them to replace the shift assembly so that this issues is corrected. I refuse to be one of the statistics that has an accident because the dealership fails to take this serious.
My jeep is only 1 1/2 years old and has 10,021 miles on it- if this is the beginning of an electrical nightmare.... I'm going back to FORD!
The dealership doesn't seem to be taking my concern seriously and I'm not happy about it!
First it started with my back hatch not opening, you could hear the locking mechanism clicking but wouldn't open. Apparently that is intermittent, as of yesterday it opened for the first time in a month.
Secondly, my dome lights turn on by themselves and then shut off 20 seconds later while driving down the road, it's happened at least 12 times in the last month.
And lastly- the dreaded "Service Shifter" message came on 4 times in the last three weeks. When I spoke to the dealership this morning to reiterate the issues my Jeep is having- he didn't seem to concerned. I explained that I don't want them to just do a "flash update", I want them to replace the shift assembly so that this issues is corrected. I refuse to be one of the statistics that has an accident because the dealership fails to take this serious.
My jeep is only 1 1/2 years old and has 10,021 miles on it- if this is the beginning of an electrical nightmare.... I'm going back to FORD!
The dealership doesn't seem to be taking my concern seriously and I'm not happy about it!
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Hello Lunverzagt,
We would like to offer our assistance as well while you are working with your dealer. Please send us a private message with additional details.
Julie
Jeep Social Care Specialist
service shifter
I have a 2015 latitude. I had about 41,000 miles. Bough brand new. Had the service shift lights come on twice around 35,000. Took it to the dealer who did a flash. They claimed there was no record in the computer of it doing this and the flash would fix it. Fast forward to this week. I had the service shift message and all the shifter lights go on three times this week... Tuesday night, Wednesday morning, and now today. I luckily was parking or driving slowly so there were no issues. I parked and turned the jeep on and off and it was gone. I called the dealer this morning and will be taking it in tomorrow. I also took pictures the last two times to prove it to them. I no longer have a warranty on my jeep since its over the 36000 miles. Can anyone tell me is this is covered under the powertrain warranty? I love my Cherokee but between this and the fact that I am in the middle of an oil consumption test because my jeep was 2.5 quarts low at the last oil change... I am questioning owning this vehicle. Up until this year I loved everything about it.
I have a 2015 latitude. I had about 41,000 miles. Bough brand new. Had the service shift lights come on twice around 35,000. Took it to the dealer who did a flash. They claimed there was no record in the computer of it doing this and the flash would fix it. Fast forward to this week. I had the service shift message and all the shifter lights go on three times this week... Tuesday night, Wednesday morning, and now today. I luckily was parking or driving slowly so there were no issues. I parked and turned the jeep on and off and it was gone. I called the dealer this morning and will be taking it in tomorrow. I also took pictures the last two times to prove it to them. I no longer have a warranty on my jeep since its over the 36000 miles. Can anyone tell me is this is covered under the powertrain warranty? I love my Cherokee but between this and the fact that I am in the middle of an oil consumption test because my jeep was 2.5 quarts low at the last oil change... I am questioning owning this vehicle. Up until this year I loved everything about it.
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Hi Nique518,
We would like to get you in contact with the proper teams that will assist you while you are working with your dealer. Please send us a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
Jeep Social Care Specialist
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After 2 months following replacement of your shifter assembly has your ‘Service Shifter’ advisory on your driver instrument display finally cleared? I have a 2016 Trailhawk with the same problem.
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2014 grand Cherokee diesel service shifter Light dame on and the lights on the shifter went out. Vehicle would not move. Anybody suggestions
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Hi Tumbleweed184,
We regret to hear of this and recognize your frustrations. We understand the importance of having a reliable vehicle. We would like to offer an additional layer of assistance while you are working with your dealer on this. If this is something that interest you, please send us a private message with your VIN, phone number, current mileage and servicing dealer. We hope to hear from you soon.
Julie
Jeep Social Care Specialist
I have had the service shifter issue on my 2015 Sport three times, and took the vehicle in all three times. The first time, the dealer did a flash upgrade. The second time, the vehicle started with service shifter, then switched to service transmission and went into limp mode. The dealer then found a stuck open valve and replaced it. Both of these visits were covered under the powertrain warranty.
My vehicle is currently back in the dealership for three days now. The first day (with appointment) and description, they said they could not address the problem because the service shifter lights did not come on for them. The second day after showing them pictures of when it happened they said they found some replacement parts they were going to bring in from Atlanta at a cost of 170-180 dollars + labor, and that it was not covered under the powertrain warranty. I guess I am wondering why the first two visits were covered and I received a loaner vehicle, but now they are charging me for parts and labor which I do not know will fix the problem, and I have not been offered a loaner vehicle. It has been very frustrating and I still do not have a car.
My vehicle is currently back in the dealership for three days now. The first day (with appointment) and description, they said they could not address the problem because the service shifter lights did not come on for them. The second day after showing them pictures of when it happened they said they found some replacement parts they were going to bring in from Atlanta at a cost of 170-180 dollars + labor, and that it was not covered under the powertrain warranty. I guess I am wondering why the first two visits were covered and I received a loaner vehicle, but now they are charging me for parts and labor which I do not know will fix the problem, and I have not been offered a loaner vehicle. It has been very frustrating and I still do not have a car.
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Hello iusorr,
We're sorry to hear you're having such a hard time. Has a case been created to documented this within our system? Send us a direct message with your VIN if we can be of any assistance.
Jasmine
Jeep Social Care Specialist
Disappointed, had the car 1 year and now the service shifter light has come on and shut down the car as my wife was driving it. This is extremely dangerous as a lady pointed out it caused her to crash. Going to see what the dealership says and if I even get the slightest sign of resistance or time wasting I will sell the car and get something else. People aren't thinking even if it is the first time and the gearshift fails and it locks the tires it will cause an accident. My first jeep and currently it will be my LAST.
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Hi Kingsley,
We are terribly sorry to hear this. If you need additional assistance while your Jeep is in service, please private message us with your VIN, mileage, and the dealer.
Darlene
Jeep Social Care Specialist
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Hi avivas,
If you are in need of additional assistance while your vehicle is in service this weekend, please send us a PM.
Darlene
Jeep Social Care Specialist
Sometime this week, I got the Service Shifter message as well. I got the error and turned the car off and back on and everything seems ok. We took the car to the dealer today, but they weren't able to look at it because a mechanic wouldn't be available until the late afternoon. We have another appointment next week. Its extremely troubling to see how the dealerships are not taking this seriously, and it caused another poster to have an accident. My car is a 2015 Cherokee Sport.
I've also have been having other issues with the car that were under warranty which we are still dealing with. It was not fixed properly, and we are still having the same issue. I love my car, but its becoming ridiculous.
I've also have been having other issues with the car that were under warranty which we are still dealing with. It was not fixed properly, and we are still having the same issue. I love my car, but its becoming ridiculous.
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Hi melakelly,
We would be happy to provide additional assistance while your Jeep is in service this week. Please send us a PM with your VIN, mileage, and dealer to get started.
Darlene
Jeep Social Care Specialist
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Got my Cherokee Monday driving home today 5-31 message came on pulled in to gas station turned off turned back on and was off. Seemed to shift fine it has happened 2 more times tonight. Will try and take it in to dealer in morning keep my fingers crossed
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Hello Chrispapi44,
Keep us updated on what you hear from the dealer. Our team is available via direct message if you need any assistance during the servicing process.
Jasmine
Jeep Social Care Specialist
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