Because it's still safe to drive.

Sent from my Nexus 6 using Tapatalk

 

For how long? Down the street yeah, I commute 300 miles per week plus misc driving so round out to 400, that's 1200 miles, using their 3 week timeline, on a driveshaft that's spewing grease everywhere. If it's so safe I'll gladly take yours, you can have mine, until the new one comes :smile:

 

Have them give you it in writing that it will make the 400 plus miles with a guarantee that covers any cost incurred by it failing towing hotel and any damages to road or other property. I will bet a loner will come out of the wood work since it should be under warranty. The drive shaft fail into the pavement or overheating and catching fire as examples.

 

Hi henry2513,

I can definitely look in to this for you if you'd like to send over your VIN in a PM.

Kori
Jeep Social Care Specialist

 

Depending on which end the driveshaft is failing, if it is the front and it drops to the ground while traveling at speed, when it touches the ground it can flip the vehicle over. Because the Dealer didn't do their job, they should give you a loaner for free. Why does it take three weeks to get a driveshaft?

 

I agree with you--should give him a loaner till they get the driveshaft----terrible customer service leaving him (or her) in a vehicle that may not be safe to drive and if he does and has an accident because of it, I guess the police could ticket him for knowing he had an unsafe vehicle and drove it anyhow. (just my opinion)

 

My dealer did a similar thing with me this summer. Had a rear wheel bearing go bad. Took it in, said they would order the part, also said it would be safe to drive on until then. When I asked how long it would take, he said it was special order and he didn't know. I drove off and the noise got worse, and with a 400 mile drive ahead of me, called the dealer back. Again, said it would be safe. I called Chrysler HQ and talked with someone, who called the dealer and demanded they give me a loaner. Dealer told me "sorry, I guess it's not really safe to drive that far with a failing wheel bearing."

Really? Is it just because they didn't want to fill out the loaner paperwork? Why would a dealer not want to give you a loaner for a car with a very dangerous problem?

 

@henry2513 I had the exact same issue with mine except it only took a couple of days from ordering to installation and the dealer gave me a new ram to drive around until it is finished. They should give you a loaner of some sort! Mine was spewing oil right where it goes into the first carrier bearing, about mid point of the cherokee.

Be aware that the clicking might not necessarily be the driveshaft. After I got the driveshaft replaced I left the dealer and the clicking was still there, immediately turned around and brought it back. Apparently one of the CV axles went bad and had to be replaced as well. They gave me the loaner back for another day or so.

 

Dude I am sorry about your jeep, now I am worried if that can happen to mine. What dealer did you go to I recommend Cerritos great service.

 

Kori (JeepCares) took care of it all, she is awesome and we are lucky to have her here.

I am going to Downey but will go to Cerritos now. Thanks for the recommendation.

 

Exactly where mine went bad.

 

On the plus side, I believe they provide free roadside assistance for power-train related failures while under warranty.