2014+ Jeep Cherokee Forums banner

1 - 15 of 15 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter #1
Hi! Happy to have found this forum. Purchased my 2015 Jeep Cherokee about 3 weeks ago and today my touch screen won't boot past the uconnect screen. I called the dealer and they can't get me in until next week (I have a call in to my salesman to hopefully speed that up). I have no access to radio, back up camera, climate, etc. Has anyone else had this problem? Anything else to try?

Thanks!
 

Attachments

·
Registered
Joined
·
1,022 Posts
People have posted that you can reboot the radio but holding down certain buttons. I wish i could do i search to find out which ones but it's tough to do on my phone.
 

·
Registered
Joined
·
56 Posts
People have posted that you can reboot the radio but holding down certain buttons. I wish i could do i search to find out which ones but it's tough to do on my phone.
Perhaps it's the up and down (heat / cold) simultaneously for about 10 seconds which will give you the hidden menus. Scroll down to factory reset and try that. This might do some unknown things so I don't suggest you do it unless you know what you are doing.
 

·
Registered
Joined
·
56 Posts
It's the button in the middle of the 2 knobs to do a reboot, "Mute" and "Browse/Select" I think.

Best to just pull the negative battery cable for a true reboot though. There may be something else going on that removing power will help clear.
I just tried it and if you hold down the hot and cold arrow for about 10 seconds the hidden menus come up. But that's assuming you can even get to the screen with that combination. Not sure if it's frozen it will work.
 

·
Registered
Joined
·
571 Posts
I just tried it and if you hold down the hot and cold arrow for about 10 seconds the hidden menus come up. But that's assuming you can even get to the screen with that combination. Not sure if it's frozen it will work.
Yeah, that will get you to the service menu, but I think it probably won't work in this situation as you noted. The button combo I posted should reset the system (as will pulling the battery), which might get it going if the software is stuck in a loading loop. Shutting the car off may not be sufficient to pull power because there's a constant battery connection to retain memory setting and keep the software pre-loaded for faster boot time.
 

·
Registered
Joined
·
56 Posts
Even if you scroll down to factory reset in the service menu? Also someone said the unit itself has some battery backup and pulling the main battery might not work right away. Not confirmed though, but interesting.

In actuality, he should waltz right over to the dealer and demand they fix it on the spot. It's dangerous without the backup camera when you learn to rely on it. That's crazy they wouldn't just get him right in.
 

·
Premium Member
Joined
·
5,297 Posts
Mine doesn't load up past jeep logo on the screen then it turns off n does the same thing
When the dealer figures it out let us know..................... the solution.:smile:
 

·
Registered
Joined
·
1 Posts
Could you PLEASE post what the final solution was? I see this question being asked all over the internet and not one user has followed up on their post yet. Did Dodge/Chrysler/Jeep snatch these users up and lock them away somewhere? Did their legal teams serve them with a gag order? Maybe they were deported to Guantanamo? Maybe they all 'mysteriously' died in car crashes? Please reach out to us and let us know you're alive and well, and how you went to enjoying your UConnect entertainment system once again. Thanks in advance!
 

·
Registered
Joined
·
11 Posts
I have a 2017 Cherokee limited with 2800 miles, yesterday when i got home `, put car
in garage as i do push the stop button and got out, shut the door and radio was still
playing. Started it back up, took it down the road, then put i back in the garage, shut it
off , was going in the house and radio was still playing.
Called dealer, he said bring it in. I took it there with in the hour. He put scan tool on it and
everything was ok. Then he disconnected negative cable on battery for about a minute,
installed it and it was ok. Dealer said he would get back to me when he had a fix. Gordon
 

·
Registered
Joined
·
1 Posts
This happened to my wife's 2014 Grand Cherokee a couple of days ago. Tried searching and trying several posted solutions to no avail. Finally decided to try a few things on my own and was able to resolve by turning jeep off, then holding the center button of the volume and channel dial, then started the car while continuing to hold the buttons for about 15 seconds. When I released, it said loading, but then was able to load and asked me to accept, which I did and everything was back to normal. I hope this works for anyone that may be having the same issue.

Oh, but the way, I stopped by the dealer earlier today and the tech adviser tried to update the software and told me to bring back next week for further diagnostics, but he was pretty confident I needed a new system.


****** NEVER MIND ****** While the above corrected the problem and it worked last night even after stopping and starting the car several times. This morning, it is hung up again. Tried to repeat the above process with no luck.
 

·
FCA Customer Support Group
Joined
·
1,405 Posts
This happened to my wife's 2014 Grand Cherokee a couple of days ago. Tried searching and trying several posted solutions to no avail. Finally decided to try a few things on my own and was able to resolve by turning jeep off, then holding the center button of the volume and channel dial, then started the car while continuing to hold the buttons for about 15 seconds. When I released, it said loading, but then was able to load and asked me to accept, which I did and everything was back to normal. I hope this works for anyone that may be having the same issue.

Oh, but the way, I stopped by the dealer earlier today and the tech adviser tried to update the software and told me to bring back next week for further diagnostics, but he was pretty confident I needed a new system.


****** NEVER MIND ****** While the above corrected the problem and it worked last night even after stopping and starting the car several times. This morning, it is hung up again. Tried to repeat the above process with no luck.
Hi davef,

Sorry to hear about this! Please send us a PM with any questions or concerns that may arise during your next dealership appointment, we're happy to assist if needed.

Andrea
Jeep Social Care Specialist
 

·
Registered
Joined
·
165 Posts
This happened to my wife's 2014 Grand Cherokee a couple of days ago. Tried searching and trying several posted solutions to no avail. Finally decided to try a few things on my own and was able to resolve by turning jeep off, then holding the center button of the volume and channel dial, then started the car while continuing to hold the buttons for about 15 seconds. When I released, it said loading, but then was able to load and asked me to accept, which I did and everything was back to normal. I hope this works for anyone that may be having the same issue.

Oh, but the way, I stopped by the dealer earlier today and the tech adviser tried to update the software and told me to bring back next week for further diagnostics, but he was pretty confident I needed a new system.


****** NEVER MIND ****** While the above corrected the problem and it worked last night even after stopping and starting the car several times. This morning, it is hung up again. Tried to repeat the above process with no luck.
Here is how to do a "deep reset" of the head unit:

1. With the Jeep running hold down the buttons in the center of the volume dial and the tune/scroll dial until the screen blanks out.

2. Turn off the engine and then open and close the driver's door.

3. Wait until all of the lights on the dashboard go out (about a minute).

4. Start the engine and let the Uconnect system reboot.

Can't guarantee that it will solve the problem but might be worth a try.
 

·
Registered
Joined
·
1 Posts
It's the button in the middle of the 2 knobs to do a reboot, "Mute" and "Browse/Select" I think.

Best to just pull the negative battery cable for a true reboot though. There may be something else going on that removing power will help clear.
Worked like a charm - pulling the negative battery cable for a true reboot, I mean - thanks for the tip! :)
 
1 - 15 of 15 Posts
Top