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Discussion Starter · #21 ·
If you push the "wiring-shifter jumper" back into place it may solve your problem and you may not need the new parts.
Are you still getting the "service shifter" error?
Did the contacts look corroded? Maybe all you need to do is apply dielectric grease to prevent future corrosion and put everything securely back together.
Thanks for the pictures.
Could you push the "pushed pin" in the bezel back into place?
I am impressed with your expertise, hang in there and keep up the good work.

I did not find the lost pin. When I put the whole thing together and put socket and connector back in (without the missing pin) none of the PRND light were working anymore. I guess it is a fragile piece of work. Still displaying Service Shifter.
 

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If you can clear the codes with a code reader maybe that will get rid of the Service Shifter code?
Hopefully the transmission still shifts correctly and the shifter lights work correctly?
If none of the PRND lights work then the pushed pin may be culprit.
Sure hope you can figure this out, I am lost.
 

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Looks like that pin went to the grey wire if I'm counting 8 wires and 8 pins from the picture wonder if that is for P-1, R-2, N-3, D-4, L-5, 1-6 ,2-7, 3-8 8 wires, 8 pins, 8 shift points?? Not sure of the order. I would not trust just sticking that pin back in even if ya could find it, but you might just need that harness and not all the other parts. Those pins do look a little corroded, I'm wondering did you get your car new or used? I'm wondering if someone maybe spilled a drink on the shifter at some point and just let it dry out? Good Luck keep us posted.

P.s. Oh wait we do not have the 123 lol maybe some of those wires are for the are for the back up camera, seatbelt sensor and door sensor or liftgate as they are not supposed to let ya shift if open or unbuckled? (just off top of my head don't flame me lol)
 

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Discussion Starter · #27 ·
Good news! I installed cable and the bezel (there is a new clip that attaches the cable to the bezel so the connector can't wiggle anymore). Without any other steps it worked. No more Service Shifter in the dash and the shifter lights work like they should. Thanks sanghill for pointing me in the right direction. It saved me a lot of money. The Jeep garage advised me a total shifter replacement of 650 usd + labour.
 

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Thanks for the pictures and update, was wondering what it all looked like.
Hopefully you put dielectric grease on the contacts to prevent corrosion.
The clip on the new harness probably means you need the new bezel?
My new harness and bezel are still working correctly so you should be good to go.
 

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Discussion Starter · #29 ·
I did not put the grease on yet. I thought I first check if this was the fix that would do the job. The new clip means they acknowledged the connector being able to move around was the issue. Together with the new socket in the new bezel it is a ‘must’ to get the both the bezel and the harness to get it up to par.
 

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Back to your original complaint of poor shifting.
Found out from a Jeep dealer that Recall V69 requires a "relearn".
Hopefully by now your Jeep has completed the "relearn".
I don't know what driving ritual is required to do a "relearn".

I had 2 new shift consoles replaced under warrant and still had the shifter light problems.
Only the new harness and bezel has fixed the problem.
So I don't think dirty connector contacts was the problem causing my shifter lights to come ON.
Maybe all of my bouncing around off road was loosening the connector.
Thanks for noticing the clip on the new design.
You had the rare chance to actually compare the old and new bezels.

Maybe there is a dielectric spray you can apply to the connector without having to unplug and reconnect the plug.
My concern is having a pushed pin if you disconnect and reconnect.
It seems cars these days are built to be assembled but not disassembled, at least not without breaking something.
 

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I had a V69 recall service. Since this was a transmission problem I was hoping it would improve the shifting experience. Unfortunately is has only given me problems. I had no warning signals
In my dash before. Now I have a permanent ‘Service Shifter’ popping up. The Jeep garage tell me it suggests replacing the complete shifter module which would set me back 680usd. And even then they could not guarantee the problem would be fixed. I am afraid I am entering a rollercoaster of problems. I have not decided to fix it or not but I kind o wished I had never done the recall. Now I am even thnking the Jeep is not save to drive with my kids!
3/21/20

I just had the same recall down today on my 2014 Jeep Cherokee. V69. I never left the dealer till the service manager came out and told me that when I brought the car in, it was throwing a SERVICE SHIFTER code. This was definitely nothing like that when I brought it in. He said it's not covered under the recall, which the dealer hounded me to bring in and do. They wanted 700 plus he said to replace a sensor. I already had the shifter and wiring harness replaced a few years back. When I declined the repair I left and that's when the SERVICE SHIFTER came on on my dash. Never saw this before today. So either the V69 recall software update kicked it on our somehow, tech turned it on. I have 111599 miles on my Jeep Cherokee Latitude and never had this issue before. I turned of the vehicle and back on and it seemed to clear the message on my dash. I did complain to the NTSB about this issue. I saw on many blogs that this is a huge issue for jeep with out any current 100% fix.
 

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3/21/20

I just had the same recall down today on my 2014 Jeep Cherokee. V69. I never left the dealer till the service manager came out and told me that when I brought the car in, it was throwing a SERVICE SHIFTER code. This was definitely nothing like that when I brought it in. He said it's not covered under the recall, which the dealer hounded me to bring in and do. They wanted 700 plus he said to replace a sensor. I already had the shifter and wiring harness replaced a few years back. When I declined the repair I left and that's when the SERVICE SHIFTER came on on my dash. Never saw this before today. So either the V69 recall software update kicked it on our somehow, tech turned it on. I have 111599 miles on my Jeep Cherokee Latitude and never had this issue before. I turned of the vehicle and back on and it seemed to clear the message on my dash. I did complain to the NTSB about this issue. I saw on many blogs that this is a huge issue for jeep with out any current 100% fix.
That definitely sounds frustrating, MadJeepOwnet. Should this alert come on again, we recommend getting to the dealer as soon as you can so they have the best shot at pinpointing the cause. If you would like our assistance at that time, please reach out.

Kate
JeepCares
 

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That definitely sounds frustrating, MadJeepOwnet. Should this alert come on again, we recommend getting to the dealer as soon as you can so they have the best shot at pinpointing the cause. If you would like our assistance at that time, please reach out.

Kate
JeepCares

So now this service shift msg comes on everytime I start and put my car in gear. Again, this wasnt the issue when I brought it in for the recall V69. This is a manufacture issue and should be addressed by the manufacturer. Not stick your customers with costly repairs.
 

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Hi guys, was surfing the web to understand more about Service Shifter message, as it used to pump up lately on my jeep Cherokee 2016 longitude.

I was trying to understand the cause of the message by monitoring my driving behavior before the message appears, and it seems that every time i do a hard left or when i move the shifter from D to +- the message appears,

Now today, and after watching some YouTube videos about how to get access to the connectors and bezel, i did took them out and inspect them,

After full disassemble and inspection, and from my point of vue as an electronics guru, i don't think that the bezel could fire such error, simple electronic components and nothing to check for there, but it seems that the Connection cable had something to do with it,

When i disconnected the cable from the bezel the Service Shifter message appears , so i did a deep inspect within the cable to find out that 2 of the wires are binded and may be subject to loose connectivity, so i just replaced them and installed everything, now i will go and test it to see if this will work.

Will return for feedback in short time
 

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That should work. The real problem is the wiring harness. The bezel is ok.
The new cable clips on to the bezel, which requires a new bezel.
Part of the repair is to put dielectric grease on the connector contacts.
 

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Ok, so after 6 days from my last message, and i did drive it for approx. 200 miles, switching the shiter from D to +- all the time, hitting alot of potholes, nothing happens, the message is gone for good,

what i did is that i simply apply Electronic Contact solution (sort of alcohol spray, or dielectric grease, thank you @sanghill ) on both cable ends, and the bezel connector itself, to make sure the connection is tight and the connectors are clean , est Voila

NO more Service Shifter message.

I really do love my jeep, and i take good care of it, but i was shocked and frustrated at the same time:
1- how come that the dealer needs ~ 1000 $ to change the shifter?
2- how come that a company like Jeep or Chrysler uses such shitty harnesses and connectors into their vehicles?

That's a shame really
 
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