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Hi cherokeebill,
We're sorry to hear about your experience. If you decide to work with your dealer to address this concern, please send our team a private message and we would be happy to add an additional layer of assistance to this process!
Alex
Jeep Social Care Specialist
Thanks, our dealer has been great. I do not anticipate an issue but it is nice to know you guys are there.
 

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Not sure how a bad shock would allow the hood to shake, but I'm interested to see the results!

FWIW, I adjusted my hood stops months ago, and it hasn't been a problem again. I do see some slight rippling of the outer hood skin in extremely windy conditions on the highway if I look for it however.
I remember one day where it had to be 30-50mph winds while I was on the Interstate, and there were times when I thought the hood was going to rip off from the lock because it was shaking so bad.

A couple days later, I found this thread, adjusted the hood stops a little bit, which made the hood close more solidly, and as far as I know, it's been better since.

It doesn't help that the hood is all aluminium. Compare that to my Mini with the headlights actually attached to it (wish that wasn't outlawed, but whatever I guess), and it being a steel hood. That thing is solid.
 

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My 2006 Commander had an aluminum hood, no problem.
 

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My new 2019 Altitude does this as well, though not as bad as some on here. The flex is very noticeable at highway speeds. I will follow the tips in this thread. Other things I have noticed is that if I close the rear hatch more than lightly it does not latch but instead bounces a few inches open. My rear doors have a wonderful roaring noise when opening, especially the drivers side rear from what I suspect is too little grease being used in the hinges. I will probably tackle that this weekend as well.
 

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Contacted the dealer to make an appointment for the first oil change and to have the shaky hood looked at. The response from the dealer is positive, they will diagnose during the service and then depending on what they see it will be off to the auto body shop for adjsutment and or repair. All looks good so far.
 

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Back from the dealer, they adjusted the hood as I thought they would. Now we have to see if it is fixed. We will need to replicate the original conditions to determine if the adjustment is correct. It looks and feels right.
 

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Tack her on to the loan and you won't really notice the price difference. LOL
 

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Hi Macknutz11,
We are sorry to hear about your vehicle's hood latch concern. Our team would like the chance to learn more about your situation. Please send us a private message with additional details.
Jenn
Jeep Social Care Specialist
Hello,

My daughter just bought a new, old stock 2019 Jeep Cherokee Overland. She’s only had it for maybe 4 or 5 weeks now and got on the freeway for the first time a few days ago and experienced her hood doing the same exact thing. A dash light stating that her vehicles ESS was was disengaged as a result, also came on too. The dealership said her hood was already adjust as far out as possible and there is nothing that they can do about it.

To me, this is unacceptable! I ordered and bought my first ever Jeep, a 2021 JL Jeep Wrangler Unlimited Rubicon on 11-30-2020 and had it arrive at the dealership on 02-12-2021. At the same time, my 19 year old daughter got a raise and promotion at work and so she went and also bought herself the Jeep Cherokee on the same exact day that I took delivery of my Jeep. We live in a small, rural town in Northeast Colorado and when I bought my Jeep, I did so with the idea of buying a vehicle that would be predominantly used for off roading. With my daughter, she followed suite because she knew that with her promotion, there are times that she will need to go to Denver or other places on occasion, for work related trips. If this is what is to be expected from Jeep, that is very concerning to me!

In high school, my buddy had a 1988 Jeep Cherokee that was amazing and we took it everywhere. It was incredibly reliable and never gave us a single issue. A few other friends also had Jeep’s too. CJ5’s and up to JK Wranglers. I came over from owning Toyota Tacoma’s, that were used for off roading and never had any issues with them. I switched to Jeep and encouraged my daughter to do so as well based off of past experiences of friends vehicles but now hearing her told that the hood issue that she is experiencing is a common thing on Cherokees and there is nothing that can be done, is very concerning to me.
Her Cherokee Overland has the 2.0 liter I-4 Turbo and just hit 10,000 miles today, if that helps at all? Please tell me there is an actual fix to this and how it needs to be done?
Thank you!
Jay
 

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Keep taking it back until they fix it. Why do people just accept what the dealer says and live with it? Obviously they dont know what they are doing. If the hood is bouncing so much systems shut down, I’d be in there saying fix it or replace it.


Sent from my iPad using Tapatalk
 

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Hello,

My daughter just bought a new, old stock 2019 Jeep Cherokee Overland. She’s only had it for maybe 4 or 5 weeks now and got on the freeway for the first time a few days ago and experienced her hood doing the same exact thing. A dash light stating that her vehicles ESS was was disengaged as a result, also came on too. The dealership said her hood was already adjust as far out as possible and there is nothing that they can do about it.

To me, this is unacceptable! I ordered and bought my first ever Jeep, a 2021 JL Jeep Wrangler Unlimited Rubicon on 11-30-2020 and had it arrive at the dealership on 02-12-2021. At the same time, my 19 year old daughter got a raise and promotion at work and so she went and also bought herself the Jeep Cherokee on the same exact day that I took delivery of my Jeep. We live in a small, rural town in Northeast Colorado and when I bought my Jeep, I did so with the idea of buying a vehicle that would be predominantly used for off roading. With my daughter, she followed suite because she knew that with her promotion, there are times that she will need to go to Denver or other places on occasion, for work related trips. If this is what is to be expected from Jeep, that is very concerning to me!

In high school, my buddy had a 1988 Jeep Cherokee that was amazing and we took it everywhere. It was incredibly reliable and never gave us a single issue. A few other friends also had Jeep’s too. CJ5’s and up to JK Wranglers. I came over from owning Toyota Tacoma’s, that were used for off roading and never had any issues with them. I switched to Jeep and encouraged my daughter to do so as well based off of past experiences of friends vehicles but now hearing her told that the hood issue that she is experiencing is a common thing on Cherokees and there is nothing that can be done, is very concerning to me.
Her Cherokee Overland has the 2.0 liter I-4 Turbo and just hit 10,000 miles today, if that helps at all? Please tell me there is an actual fix to this and how it needs to be done?
Thank you!
Jay
Find a different dealer!!! This service center is the UNACCEPTABLE part of the equation, and unfortunately, this is becoming more and more of the issue with ALL manufacturers. They get your money for the vehicle, and then they don't care. The good news is, that is a simple fix for any service tech that actually cares, and knows what the hell they're doing to begin with. Also, great engine choice for the Cherokee, and I hope that's what you picked for the JLU!!! The 2.0T is quickly proving to be one of the best, most reliable Jeep engines in a long time. Welcome to the forum, and congrats on the two new Jeeps. The trick is to find a competent service center, and dealership that actually cares about the customers. Please keep us posted...😎
 

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Keep taking it back until they fix it. Why do people just accept what the dealer says and live with it? Obviously they dont know what they are doing. If the hood is bouncing so much systems shut down, I’d be in there saying fix it or replace it.


Sent from my iPad using Tapatalk
Find a different dealer!!! This service center is the UNACCEPTABLE part of the equation, and unfortunately, this is becoming more and more of the issue with ALL manufacturers. They get your money for the vehicle, and then they don't care. The good news is, that is a simple fix for any service tech that actually cares, and knows what the hell they're doing to begin with. Also, great engine choice for the Cherokee, and I hope that's what you picked for the JLU!!! The 2.0T is quickly proving to be one of the best, most reliable Jeep engines in a long time. Welcome to the forum, and congrats on the two new Jeeps. The trick is to find a competent service center, and dealership that actually cares about the customers. Please keep us posted...😎
I don’t ever just take a dealerships word for something. But what I was seeking was help from others who may know how to fix the issue, so I can pass that information onto the dealership, and/or the service writer, and/or the service technician. That way I can explain to them how it is that they need to fix the issue.

Also, because we live in rural, Northeast Colorado, the next closest dealership to us is more than 2 hours away. With myself, my wife, our daughter, and 3 sons, all of us work pretty long hours and there is no way that any of us would have the time to take a 4 1/2 to 5 hour round trip, not to mention the wait time at the dealership, assuming that they could figure out how to fix everything in one single day. And then if they couldn’t, there’s another 4 1/2 to 5 hour round trip.

In my research, I learned that there are a total of 6, rubber hood adjuster screw in, hood stops. When I was looking at my daughters Jeep, I only saw the first 2 on top, towards the front of the hood area. Where are the other 4 located at?
Last, with my Jeep, the engine that I ordered in it was the 3.6 liter V-6 mated to the 8 speed automatic transmission. I went back and forth between the 2 different engines but settled on the naturally aspirated one simply due to that engine having a much longer, and more established history of pretty consistent reliability.

A few weeks after I ordered my Jeep, I then learned about both the Unlimited Rubicon 4XE, and the Unlimited Rubicon 392 V-8. If I had it to do over again, I may have ordered 1 of those instead. Especially the 4XE. With everything that I plan on doing to my Rubicon, it would have actually suited my needs slightly better than what I ordered but I’m not crying about it to bad because I really do love everything that there is about my Jeep. But, once everything that I am currently planning on doing comes to fruition, I will then, hopefully be in a much better place to where I can eventually buy a very small fleet of JL Unlimited Rubicon’s. If that does end up happening then, then I will most likely buy at least 1 or 2, maybe even 3 or 4 JL Unlimited Rubicon 4XE’s. But, we’ll just have to wait and see how everything pans out in the end.
 

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I don’t ever just take a dealerships word for something. But what I was seeking was help from others who may know how to fix the issue, so I can pass that information onto the dealership, and/or the service writer, and/or the service technician. That way I can explain to them how it is that they need to fix the issue.

Also, because we live in rural, Northeast Colorado, the next closest dealership to us is more than 2 hours away. With myself, my wife, our daughter, and 3 sons, all of us work pretty long hours and there is no way that any of us would have the time to take a 4 1/2 to 5 hour round trip, not to mention the wait time at the dealership, assuming that they could figure out how to fix everything in one single day. And then if they couldn’t, there’s another 4 1/2 to 5 hour round trip.

In my research, I learned that there are a total of 6, rubber hood adjuster screw in, hood stops. When I was looking at my daughters Jeep, I only saw the first 2 on top, towards the front of the hood area. Where are the other 4 located at?
Last, with my Jeep, the engine that I ordered in it was the 3.6 liter V-6 mated to the 8 speed automatic transmission. I went back and forth between the 2 different engines but settled on the naturally aspirated one simply due to that engine having a much longer, and more established history of pretty consistent reliability.

A few weeks after I ordered my Jeep, I then learned about both the Unlimited Rubicon 4XE, and the Unlimited Rubicon 392 V-8. If I had it to do over again, I may have ordered 1 of those instead. Especially the 4XE. With everything that I plan on doing to my Rubicon, it would have actually suited my needs slightly better than what I ordered but I’m not crying about it to bad because I really do love everything that there is about my Jeep. But, once everything that I am currently planning on doing comes to fruition, I will then, hopefully be in a much better place to where I can eventually buy a very small fleet of JL Unlimited Rubicon’s. If that does end up happening then, then I will most likely buy at least 1 or 2, maybe even 3 or 4 JL Unlimited Rubicon 4XE’s. But, we’ll just have to wait and see how everything pans out in the end.
Just how much movement is there? Obviously, it's enough to trigger the hood ajar sensor, but if you try and move it around yourself from the front, can you actually feel the play? How do the rest of the hood lines line up with everything else, fenders, cowl???😎
 

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Hello,

My daughter just bought a new, old stock 2019 Jeep Cherokee Overland. She’s only had it for maybe 4 or 5 weeks now and got on the freeway for the first time a few days ago and experienced her hood doing the same exact thing. A dash light stating that her vehicles ESS was was disengaged as a result, also came on too. The dealership said her hood was already adjust as far out as possible and there is nothing that they can do about it.

To me, this is unacceptable! I ordered and bought my first ever Jeep, a 2021 JL Jeep Wrangler Unlimited Rubicon on 11-30-2020 and had it arrive at the dealership on 02-12-2021. At the same time, my 19 year old daughter got a raise and promotion at work and so she went and also bought herself the Jeep Cherokee on the same exact day that I took delivery of my Jeep. We live in a small, rural town in Northeast Colorado and when I bought my Jeep, I did so with the idea of buying a vehicle that would be predominantly used for off roading. With my daughter, she followed suite because she knew that with her promotion, there are times that she will need to go to Denver or other places on occasion, for work related trips. If this is what is to be expected from Jeep, that is very concerning to me!

In high school, my buddy had a 1988 Jeep Cherokee that was amazing and we took it everywhere. It was incredibly reliable and never gave us a single issue. A few other friends also had Jeep’s too. CJ5’s and up to JK Wranglers. I came over from owning Toyota Tacoma’s, that were used for off roading and never had any issues with them. I switched to Jeep and encouraged my daughter to do so as well based off of past experiences of friends vehicles but now hearing her told that the hood issue that she is experiencing is a common thing on Cherokees and there is nothing that can be done, is very concerning to me.
Her Cherokee Overland has the 2.0 liter I-4 Turbo and just hit 10,000 miles today, if that helps at all? Please tell me there is an actual fix to this and how it needs to be done?
Thank you!
Jay
I am sorry to hear of the concerns with your daughter's Jeep, J. Ralston. Did the dealer provide any further repair options? Send our team a private message if you'd like to discuss further.

Kate
Jeep Cares
 
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