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My brother in law's PTU broke right after he brought home his brand new Cherokee from the dealer. Wasn't a good start, but the car runs great now. **** happens.
Seems like it happens when new, that's how my wife's Cherokee went. 10/13 build first one sold off the lot and a few days later boom!
 

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My March 2014 build date Trailhawk blew the PTU at 10,000 KMs. In a shopping mall parking lot of all indignities. Now at 25,000KMs and no problems since. Seems like some of these are just prone to dying, luckily earlier than later it seems.
 

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Mine went during the engine change apparently. When I got it back the 4x4 didn't work. They replaced the PTU, but unfortunately they didn't realize (how could they not know??) that there was another module that apparently has to be replaced at the same time. One more PTU and the requisite module later I was fully functional once more.

Now if I could just get rid of these horrible squealy brake pads.............
 

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Any known PTU issues/problems like this with the 2016 models (Latitude) with the AD1 4x4?
 

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Have not heard of any regular issues with any functions since the gearbox was fixed in 2015 models. PTU failure is not a common ocurrence. Yes it does happen and so can a lot of other things nut definitely not common!

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The failures that I have had so far 10,000 miles the Battery died, 20,000 miles the PTU MDU died, at 30,000 the transmission being replaced for third gear issue getting it back today. all covered no charge to me and a loner car eachtime
 
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So I recently got a 2015 Trailhawk. It was previously a leased vehicle and according to the dealer I bought it from it had no problems and nothing wrong with it. It has 79000 miles on it and I haven’t had it 3 months and start getting a grinding noise when I turn and accelerate at parking lot speeds. According to my dealer (a different one than I bought it), they won’t cover it under warranty because there are bolts missing on the transfer case that holds it to the transmission and is considered “normal wear and tear” because it’s known that “bolts wear out and come out.” Therefore it was basically free moving and unsafe to drive. Bolts shouldn’t be coming out this soon. It’s only 2 and a half years old.

I know I’ve seen stuff about the PTU going bad, but I can’t find anything about bolts being stripped and coming out.

Has anyone had this issue before?
 

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So I recently got a 2015 Trailhawk. It was previously a leased vehicle and according to the dealer I bought it from it had no problems and nothing wrong with it. It has 79000 miles on it and I haven’t had it 3 months and start getting a grinding noise when I turn and accelerate at parking lot speeds. According to my dealer (a different one than I bought it), they won’t cover it under warranty because there are bolts missing on the transfer case that holds it to the transmission and is considered “normal wear and tear” because it’s known that “bolts wear out and come out.” Therefore it was basically free moving and unsafe to drive. Bolts shouldn’t be coming out this soon. It’s only 2 and a half years old.

I know I’ve seen stuff about the PTU going bad, but I can’t find anything about bolts being stripped and coming out.

Has anyone had this issue before?
Yeah that's the first I've heard about bolts just falling out.
 
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Yes, just 2.5 years old but almost 80,000 miles is very high for that length of time. Average mileage in the US is around 12,000-13,000 miles a year. The OP’s KL has over two and a half times the average, but bolts falling out? Why? That sounds like a bad maintenance job at some point over the past 2.5 years. What does CarFax say? Regardless, not “normal”.


.
 

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So I recently got a 2015 Trailhawk. It was previously a leased vehicle and according to the dealer I bought it from it had no problems and nothing wrong with it. It has 79000 miles on it and I haven’t had it 3 months and start getting a grinding noise when I turn and accelerate at parking lot speeds. According to my dealer (a different one than I bought it), they won’t cover it under warranty because there are bolts missing on the transfer case that holds it to the transmission and is considered “normal wear and tear” because it’s known that “bolts wear out and come out.” Therefore it was basically free moving and unsafe to drive. Bolts shouldn’t be coming out this soon. It’s only 2 and a half years old.

I know I’ve seen stuff about the PTU going bad, but I can’t find anything about bolts being stripped and coming out.

Has anyone had this issue before?
Hi gaberelli,
We understand your frustrations with this, and would like the opportunity to look into this further. Please send us a private message with additional details and the dealer you have been working with.
Julie
Jeep Social Care Specialist
 

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So I recently got a 2015 Trailhawk. It was previously a leased vehicle and according to the dealer I bought it from it had no problems and nothing wrong with it. It has 79000 miles on it and I haven’t had it 3 months and start getting a grinding noise when I turn and accelerate at parking lot speeds. According to my dealer (a different one than I bought it), they won’t cover it under warranty because there are bolts missing on the transfer case that holds it to the transmission and is considered “normal wear and tear” because it’s known that “bolts wear out and come out.” Therefore it was basically free moving and unsafe to drive. Bolts shouldn’t be coming out this soon. It’s only 2 and a half years old.

I know I’ve seen stuff about the PTU going bad, but I can’t find anything about bolts being stripped and coming out.

Has anyone had this issue before?
This has me worried, I took my 2015 Latitude ADII and left it in the dealer lot This past Sunday, I made a left hand turn and went to accelerate and got a loud clunk bang noise and got the sound of metal grinding/ dragging and clunking when accelerating. I figured it was the PTU, cause symptoms were like others i read on here. My Dealer has been good to me with any issues i have had, They called me yesterday and said they have never seen anything like this and the bolts that hold the PTU to the Transmission were actually broken off and not a powertrain warranty issue, I have 23,000 miles on mine and i do not offroad in it because of the problems i already have had, i already felt this vehicle was not a durable vehicle. The service manager was contacting FCA yesterday to see what they had to say about this, I have the Lifetime Warranty but that is not the answer to these JUNK vehicles i shouldnt have to pay anything for something like this, I have been on this site since December of 2014 and have tried to give positive answers to people and say nice things but this is ridiculous, I should have kept my trouble free Dodge Journey or actually wish I would have kept My Jeep Patriot i was able to do alot more with it on and offroad and never had problems with it.
Please keep us informed as to what they say and do and i will post more as i know. Im gonna call them this morning and see whats up.
 

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This has me worried, I took my 2015 Latitude ADII and left it in the dealer lot This past Sunday, I made a left hand turn and went to accelerate and got a loud clunk bang noise and got the sound of metal grinding/ dragging and clunking when accelerating. I figured it was the PTU, cause symptoms were like others i read on here. My Dealer has been good to me with any issues i have had, They called me yesterday and said they have never seen anything like this and the bolts that hold the PTU to the Transmission were actually broken off and not a powertrain warranty issue, I have 23,000 miles on mine and i do not offroad in it because of the problems i already have had, i already felt this vehicle was not a durable vehicle. The service manager was contacting FCA yesterday to see what they had to say about this, I have the Lifetime Warranty but that is not the answer to these JUNK vehicles i shouldnt have to pay anything for something like this, I have been on this site since December of 2014 and have tried to give positive answers to people and say nice things but this is ridiculous, I should have kept my trouble free Dodge Journey or actually wish I would have kept My Jeep Patriot i was able to do alot more with it on and offroad and never had problems with it.
Please keep us informed as to what they say and do and i will post more as i know. Im gonna call them this morning and see whats up.
Hello osimj,
We're glad you reached out with this concern as well. We under understand the importance of having a reliable ride and would like the opportunity to assist you while you are working on your dealer with this. Please send our team a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
Jeep Social Care Specialist
 

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This has me worried, I took my 2015 Latitude ADII and left it in the dealer lot This past Sunday, I made a left hand turn and went to accelerate and got a loud clunk bang noise and got the sound of metal grinding/ dragging and clunking when accelerating. I figured it was the PTU, cause symptoms were like others i read on here. My Dealer has been good to me with any issues i have had, They called me yesterday and said they have never seen anything like this and the bolts that hold the PTU to the Transmission were actually broken off and not a powertrain warranty issue, I have 23,000 miles on mine and i do not offroad in it because of the problems i already have had, i already felt this vehicle was not a durable vehicle. The service manager was contacting FCA yesterday to see what they had to say about this, I have the Lifetime Warranty but that is not the answer to these JUNK vehicles i shouldnt have to pay anything for something like this, I have been on this site since December of 2014 and have tried to give positive answers to people and say nice things but this is ridiculous, I should have kept my trouble free Dodge Journey or actually wish I would have kept My Jeep Patriot i was able to do alot more with it on and offroad and never had problems with it.
Please keep us informed as to what they say and do and i will post more as i know. Im gonna call them this morning and see whats up.

@osimj
Do you have regular service visits at dealers? Most do a X point inspection when doing oil changes. If the bolts breaking or coming out is "normal wear and tear," it would be nice if that was spotted during those inspections. I mean, anyone that takes their vehicle to the dealer for oil changes is probably not the kind of owner that periodically crawls under their vehicle looking for loose, broken, or missing bolts. Where in the owner's manual does it say, "XYZ bolts may loosen, break, or fall out during normal wear and tear. It is the owner's responsibility to check bolts in these locations?"

I'm no lawyer, but seriously, where does the responsibility fall in ensuring these critical bolts don't fall victim to normal wear and tear, particularly on a vehicle that gets routine maintenance performed at the dealer?
 

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@ReefAngel, I apologize for not getting back to you sooner....the forum never gave an indicator that I needed to reply to another member :-( The warranty that they gave me was a true lifetime warranty (unlimited mileage and age until the repair cost is more than the value of the vehicle) with a $50 deductible. My case manager also didn't have to check with anyone before giving me the warranty. I believe she is selling you a load of goods.

Alos, given your current issues, I would state to her that you have lost faith in the vehicle and am worried about your safety especially in these coming winter months.
Who did you contact that way I can make sure I contact them I get this is old but I’m ha I got problems with mine and I bought it a month ago
 

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There have been a few guys around here that have had the PTU replaced, but I don't think too many. If the dealer has isolated the problem and wants to replace the PTU, by all means have him do it. That's what the warranty is for. Don't let that ruin the experience of your new Jeep as all makes have occasional problems and they often pop up early.

I had that same 4wd service light come on several hundred miles ago. It went out by itself and hasn't come back. I took it in to the dealer and they said there were 'erroneous' trouble codes. They cleared them, the light has not come back and all seems to be working fine, but I'm keeping an eye on it.
How much is it to get the ptu replaced?
 

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Hello osimj,
We're glad you reached out with this concern as well. We under understand the importance of having a reliable ride and would like the opportunity to assist you while you are working on your dealer with this. Please send our team a private message with your VIN, phone number, current mileage and servicing dealer.
Julie
Jeep Social Care Specialist
My 2014 Cherokee Trailhawk is currently in the shop with broken bolts as well. I have a 150,000 warranty on the ptu. It was previously replaced in 2015. Is this covered? I sure hope so.
 
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