Discussion Starter · #1 ·
Hi, I am new to this site and hope there is someone who can help me. I recently was informed on an inspection when a dashboard service light displayed, that my 4WD is unavailable and the PTU/ Transfer Case needs to be replaced. I was not aware that there was this issue in the Cherokee models between 2014-2017, even though as I reviewed my paperwork, I came across a reimbursement claim. When I called Chrysler Customer Service, they refused to provide any information or help, including additional managers to speak with regarding the issue. I learned the warranty for this problem was upgraded to 8 years/150,000 miles. While my vehicle is under the mileage, I am 3 months over the 8 month cut-off. If I had know there was this potential problem, I would have had the vehicle serviced sooner. I was quoted over $4000 for the repair on the transfer case. I have a 2015 Cherokee limited with 109,000 miles, bought in 10/2014. Chrysler would not let me speak to any one higher up in the chain; the dealer's hands are "tied." Do I have any recourse? Has anyone encountered this problem. I do not have the $4000 and feel Jeep Chrysler should honor the warranty in view of the above information. I would appreciate any thoughts or some direction on how to resolve my issue. Thanks to all and have a great day.