[homieBadger]

Hey All!

Recently I've been running into an issue in my Trailhawk where unlocking the vehicle via passive entry does not unlock the driver side door. All other doors unlock successfully except the driver side. This does not happen every time I use Passive Entry but it is becoming more common.

If Passive Entry fails and I then try to unlock it using the key fob the driver side door still will not unlock. The only way to unlock the driver's side at this point is to get in through the driver side rear or passenger side door and unlock it manually. Has anyone else experienced anything like this with Passive Entry on their KL?

Thanks!

 

[aaridici]

If the other doors are unlocking, and the driver door still not unlocking even when the button on the fob is used, this is pointing to the locking mechanism in the door. I would schedule a dealer visit and tell them exactly that.

 

[Rojhan]

When you say "manually", do you mean by pressing the button on the door or by pulling the handle.

If it works with the button on the door, there's a weird electrical problem. If the only way to unlock is by using the handle, then there is an electrical and/or mechanical problem.

Can you hear it "clunk" if you use the fob or button?

 

[homieBadger]

When you say "manually", do you mean by pressing the button on the door or by pulling the handle.

If it works with the button on the door, there's a weird electrical problem. If the only way to unlock is by using the handle, then there is an electrical and/or mechanical problem.

Can you hear it "clunk" if you use the fob or button?

By "manually" I do mean pushing the the button. It does "clunk" or unlock if I use the fob and not Passive Entry first. This seems to be solely related to a problem with using Passive Entry first and then the fob second. I've never run into an issue pushing the unlock button from the inside after an unsuccessful Passive Entry attempt.

 

[Rojhan]

By "manually" I do mean pushing the the button. It does "clunk" or unlock if I use the fob and not Passive Entry first. This seems to be solely related to a problem with using Passive Entry first and then the fob second. I've never run into an issue pushing the unlock button from the inside after an unsuccessful Passive Entry attempt.

Time to visit the dealer. If you can somewhat regularly duplicate the problem, they should be able to figure out what's going on.

 

[Array]

By "manually" I do mean pushing the the button. It does "clunk" or unlock if I use the fob and not Passive Entry first. This seems to be solely related to a problem with using Passive Entry first and then the fob second. I've never run into an issue pushing the unlock button from the inside after an unsuccessful Passive Entry attempt.

This sounds like a doozy. Glad I'm not the person at the dealership working on this problem. :|

Sounds like a program bug, but then again program problems like that are usually not intermittent. Maybe a loose connection in the driver's door that is horsing with the keyless entry logic? Here's an old TSB that, while it is not the same as yours, gives indication a program flash could also be in order: http://www.wk2jeeps.com/Misc/Cherokee/KL_TSB/KL_08_019_14.pdf.

Please keep us posted on how it gets resolved.

 

[JeepCares]

Hey All!

Recently I've been running into an issue in my Trailhawk where unlocking the vehicle via passive entry does not unlock the driver side door. All other doors unlock successfully except the driver side. This does not happen every time I use Passive Entry but it is becoming more common.

If Passive Entry fails and I then try to unlock it using the key fob the driver side door still will not unlock. The only way to unlock the driver's side at this point is to get in through the driver side rear or passenger side door and unlock it manually. Has anyone else experienced anything like this with Passive Entry on their KL?

Thanks!

Hi homieBadger,

If you need any help making an appointment with your dealership, or just would like me to follow up, please PM your VIN and I'm happy to do so!

Kori
Jeep Social Care Specialist

 

[homieBadger]

Hi homieBadger,

If you need any help making an appointment with your dealership, or just would like me to follow up, please PM your VIN and I'm happy to do so!

Kori
Jeep Social Care Specialist

Thanks @JeepCares! I will follow up after my appointment with the dealer.

 

[SkipW]

If it is only happening with passive entry, to me that points to the receiver on the door handle having issues...if the FOB works every time then it seems it's not the mechanism or the 'electronic pathway'

Maybe a new door handle w/passive is the answer?

 

[NxG33k]

I'm sitting at the dealer right now with the exact same symptoms!

 

[SkipW]

@NxG33k: Welcome to JCC

Please let us know what the dealer finds!

 

[rumrunner]

last time I was at my dealer for an oil change they said there was a key fob software update available. related?

 

[Mooseman]

Driver side door

Reading this, I find very interesting. I have a 2015 Jeep Latitude that has an Intermittent drivers door issue with the power lock button and the FOB. Fob will unlock all doors except the driver door and at times lock all the doors but the drivers door and at times work as it should. Also the auto door locks work when driving off but at times will not lock the drivers door.
So quite often I have to use the key to enter the drivers door.
I purchased the vehicle used in April with 30K. Went back to the used car seller with the issue and even though it was a sold as is they have stepped up and tried. Through them the vehicle has been to the Jeep dealer 5 times for this issue. First they replaced the drivers door locking mechanism. Nope. Back to the dealer, the body control module replaced. Nope. Back to the dealer and it's a software problem and reflashed. Nope. Back to the dealer and several days dealing with cooperate. Loose pin in the wiring harness from the door to the body. Nope. Back to the dealer and it must be an interference problem where you park. Are you kidding me, that one just follows me around. Nope. Back to the dealer and they can't replicate the problem. So I pick up the Jeep and as I'm leaving the driver door doesn't auto lock. ARR! I drive home park the car as I only drive it occasionally. I'll just use the key to get in.
I'm thinking that maybe its a broken wire in the loom from the door to the body. Anyone know which wire carries the signal or current to the door lock?

 

[Pearlmcp]

Hi there. I ‘m experiencing the exact same issue on my 2016 Grand Cherokee limited. It just started two days ago. Did you ever find the resolution? [email protected]

 

[sanghill]

Welcome to the club.
The last post is a year old and this is a Cherokee club not a Grand Cherokee club.
You might get lucky but probably you should check the Grand Cherokee site.
Unfortunately I was informed the Grand Cherokee site just has stuff for sale and no technical help.
Probably your best bet is a Jeep dealer.
Lots of luck, you are going to need it.
Do both fobs cause the same issue? Might try replacing the fob battery?
If you do discover the answer please post it here anyway.

 

[Pearlmcp]

Welcome to the club.
The last post is a year old and this is a Cherokee club not a Grand Cherokee club.
You might get lucky but probably you should check the Grand Cherokee site.
Unfortunately I was informed the Grand Cherokee site just has stuff for sale and no technical help.
Probably your best bet is a Jeep dealer.
Lots of luck, you are going to need it.
Do both fobs cause the same issue? Might try replacing the fob battery?
If you do discover the answer please post it here anyway.

Thanks Sanghill. Lol I didn’t realize it was just a Cherokee forums. Didn’t pay attention after my google search. Anyways, it happens on both fobs and yes, I’ve replaced the batteries. I was hoping mooseman would have an answer. I’ll continue to search. Thanks for responding though. 😎

 

[XJ99]

If it is only happening with passive entry, to me that points to the receiver on the door handle having issues...if the FOB works every time then it seems it's not the mechanism or the 'electronic pathway'

Maybe a new door handle w/passive is the answer?

This just started happening tonight on the 2019 TH. The passenger, and the
rear hatch work fine. Also weird with the either key fob. With both key fobs
outside the Jeep, it comes up Press brake to Start in the EVIC when I use the
fob to unlock it. I tried starting it with out the fob,
and it doesn't detect it which is good! The actuator is working just fine.

 

[XJ99]

Son of a bitch! I took my son to work today, tried it before, and after I got home
Passive driver wasn't working. I made an appointment at the dealer, went back
out to try it again. I used passive on the passenger side, and it still works.
Here's the kicker, I tried the driver side and all of a sudden it freakin' works again!

Also I just went back outside side 10 minutes later, and the EVIC still says
Press Brake and Start. I didn't touch a thing!

 

[XJ99]

Things just got weird...

 

[XJ99]

Dropped the TH off on Thursday, and they said the part would be here tomorrow.
So apparently it's a faulty receiver module P/N 68322950AB and it's on order from
a number of dealers across the country.

I called Jeep customer care, opened up a case and see if they can expedite the part.

Doesn't hurt to try. and ask. It took the dealer over 4 months trying to get my hitch harness
in, one call to Jeep customer care and they had it in 2 days!