2014+ Jeep Cherokee Forums banner
21 - 21 of 21 Posts

· Registered
889 Posts
To me it sounds like they did a diagnose hince diagnostic charge to be sure it was the TSB part that was the problem and found likely it was a combo of both parts, hince the quote for the two parts and their explanation it was most likely both parts and if they changed the TSB part and that did not fix it both would have to be done bring you to that total.

Then you told them you did not care about their professional opinion and only wanted the one part so they quoted you the price for that part.

Then you involved jeep cares so they offered a discount because of that.

Then you came in and basicly said screw you I'm not accepting the discount, I'm going somewhere else, so the said ok this is what the diagnostic fee is for us hunting down the problem, and you basicly said screw you im not paying that.

Then you wounder why they said ok will let you go without paying but your not welcome back.

I found out the hard way it's best to let the pros do their job I had my almost 20 year old car lose breaks because it developed a leak i told the shop I brought it to, to replace the break lines they did what I said, well it turns out the master cylinder went out too, so I lost breaks after driving the car off the lot, called them pissed at which point they said "you told us to replace the brake lines we did just what you said".

I think part of the blame falls on the dealer for the don't come back but I think you can make an issue/seen without yelling.
  • Like
Reactions: Jeepster1
21 - 21 of 21 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.