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Discussion Starter · #3 ·
Finally got into the dealership. They are saying its the front swaybar end links. They ordered the parts. I'll update here if that fixes it.
 

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Don't get your hopes up. Mine did the same sound and the dealer did as yours is doing. Didn't help. Sound comes and goes.
 

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Discussion Starter · #6 ·
Update: They are replacing the steering column for some clicking I was getting. They replaced the sway bar end links and the sound is now different. They are going to also replace the front control arms. They said there is a bushing torn on the passenger side one, which is causing the noise.

We will see if this fixes my issues.
 

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Discussion Starter · #8 ·
Second update: noise still present after dealership replaced those parts. Dropped it off again today. They informed me that I was the first in California to have the steering clicking issue and that it is a common issue in the 2018 KL.
 

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Discussion Starter · #9 ·
3rd update: dealership fixed the suspension noise, but they still can't figure out my steering clicking noise. Chrysler is involved, if they can't figure it out then they will probably start talking about a buy back.
 

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Great news--I have the same issue. What did they replace to fix the issue?
Hi Larstar,
We're sorry to hear that you are experiencing this. Our team would be happy to get you connected with a case specialist to assist you throughout this process! We are always available via private message.
Alex
Jeep Social Care Specialist
 

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Thank you----What is the next step?

I own a 2018 Cherokee Trailhawk V6--terrible clunking over low-speed pothole, patched pavement, and highway joints. Passenger side front suspension area sounds like hitting with a hammer. I made a recording and gave to dealer--they acknowledge the noise is loud and not normal. Car is at dealer for inspection--cant find anything wrong but are suspecting struts.

I'm thinking of returning vehicle if they don't fix issue(s). Wife wont drive it because concern over something breaking while driving--and, its embarrassing when we have had friends in new vehicle. Needs to be fixed.

Other reported problems: clunk/clicking steering wheel column area when turning wheel back and forth; knocking in steering column when going over bumpy undulating roadways; rattling rear-driver's-side seat bottom; knocking in drivers side door latch area when accelerating or braking to or from a stop; "putt-putt-putt" sound at idle (they said its noisy injectors)

Needless to say, FCA is far better than this and I have confidence that they will not want this type of product out there.

Thank you.
 

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3rd update: dealership fixed the suspension noise, but they still can't figure out my steering clicking noise. Chrysler is involved, if they can't figure it out then they will probably start talking about a buy back.

@ebass18KL can you advise what front end parts solve the suspension noise?
 

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The OPs audio sounds like my TH on rough gravel roads as speed.
My Jeep dealer thoroughly checked the front end and everything was ok.
Now that I know it isn't falling apart I just ignore the noise.
The noise is probably plastic splash panels, who knows?
The Bilsteins didn't stop the front end rattles.
When the dealer installed the Bilsteins they also replace the strut bearings which fixed the steering noise.
The old strut bearings made noise when just turning the inner and outer pieces by hand.
The bearing was definitely bad.
 

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I also own a 2018 Cherokee Trailhawk V6--terrible clunking over low-speed pothole, patched pavement, and highway joints. Passenger side front suspension area sounds like hitting with a hammer.
@ebass18KL can you advise what front end parts solve the suspension noise please?
 

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I also own a 2018 Cherokee Trailhawk V6--terrible clunking over low-speed pothole, patched pavement, and highway joints. Passenger side front suspension area sounds like hitting with a hammer.
@ebass18KL can you advise what front end parts solve the suspension noise please?
Hi,

I've had both front lower ball joints (LBJ) replaced on my 2015 Lattitude. Both before 30K miles. Heavy clunking as you've described. Your problem could be something else, but LBJs are weak on these vehicles. Any decent tech can diagnose this in minutes, with the Jeep up on a hoist.
 

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Hi,

I've had both front lower ball joints (LBJ) replaced on my 2015 Lattitude. Both before 30K miles. Heavy clunking as you've described. Your problem could be something else, but LBJs are weak on these vehicles. Any decent tech can diagnose this in minutes, with the Jeep up on a hoist.



Can you elaborate on how to do that at home if possible on a jack?
Or does the vehicle have to have all four wheels off the ground?



I'd like to once and for all get rid of this ridiculous clunking, and hopefully shaking during braking, but the dealership has been unable to fix this issue over the last 4 years and at least 4 visits, despite "tightening suspension and steering components" several times, as well as replacing both front struts, and strut mounts.
 

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Can you elaborate on how to do that at home if possible on a jack?
Or does the vehicle have to have all four wheels off the ground?

I'd like to once and for all get rid of this ridiculous clunking, and hopefully shaking during braking, but the dealership has been unable to fix this issue over the last 4 years and at least 4 visits, despite "tightening suspension and steering components" several times, as well as replacing both front struts, and strut mounts.
Hi there,

Sorry, I'm no mechanic/tech, I don't have that knowledge. What I do know is there is a technique to check *play* on ball joints, usually done with a prybar type tool. To do this, the front has to be lifted by the frame so the wheels are free. Most mechanics (anywhere) can check ball joints rather easily. I'd be surprised and very unimpressed had your dealer missed this though...

Edit to add : dealerships replace entire knuckles, not just the ball joints (it's FCA recommended procedure). This is expensive... but Ok for warranty work (under basic 3/36). After warranty, there are Moog ball joints available.
 

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Hi there,

Sorry, I'm no mechanic/tech, I don't have that knowledge. What I do know is there is a technique to check *play* on ball joints, usually done with a prybar type tool. To do this, the front has to be lifted by the frame so the wheels are free. Most mechanics (anywhere) can check ball joints rather easily. I'd be surprised and very unimpressed had your dealer missed this though...

Edit to add : dealerships replace entire knuckles, not just the ball joints (it's FCA recommended procedure). This is expensive... but Ok for warranty work (under basic 3/36). After warranty, there are Moog ball joints available.

I have extended warranty up to 100,000mi with a $100 deductible, and suspension components are supposed to be covered, but at 71,000mi, I'm definitely beyond the basic bumper-to-bumper warranty.


I'd like to verify this before I take it in again and incur a $100 charge for "tightening suspension components" again...


Lately, I've started hearing occasional "pops" from the suspension when manuvering in parking lots, specifically when the steering wheel is racked all the way to one side, and I decelerate to a complete stop rapidly.
Right as the car comes to a stop, there is a "pop" from the front driver's side.
I'm also getting uneven (wavy) tire wear in the front despite repeated alignments.
 
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