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Discussion Starter · #1 ·
Just sayin here. My wait is over, the Cherokee is at the dealer, but both MOTS and VOTS say it is in transit. There were also issues with tracking during each phase of of the process (especially when it said it was on a truck to the dealer and it wasn't...til a week later).

Real time tracking has been available for a long time. No excuse is really valid.

Whatever, let me go pick that sucker up.

Mike
 

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Enjoy!

Your message gives me hope. I have an expected delivery date of 12/23/2013 but my status still says it's in Toledo and hasn't been updated since Friday (it's passed inspection and has been invoiced/released by the facility). Fingers crossed that I get a call by Xmas to say it's in.
 

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Without a satellite communication/tracking device in each vehicle that is an impossible task. And with one it would be very expensive to ship vehicles.

The issue is that not every movment is entered into the Jeep tracking system like it should be. In your case there should have been an entry when the car carrier arrived at the second storage lot. I had simular problems with the tracking on mine. Except it disappeard for almost 2 weeks before showing up again. It left one storage lot and the next update was it leaving the second storage lot.
 

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I just wrote a complaint letter to them. I told them that I don't understand why they even offer the service if they're not going to keep it updated. It just causes stress and confusion for the customer. As of this morning my car is STILL in final inspection status. The railway schedule shows it arriving in Chicago today. So I guess the final inspection is happening in Chicago! :)
 

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I'm glad I didn't put myself through the torture of ordering mine. I kept looking online at the ones "in transit" to my local dealers and waited till I saw one exactly equipped like I wanted. Then went to that dealer and ended up buying it. Had to wait 2 days till it arrived off the truck. Works for me. Good luck to those patiently waiting. Trust me. It's worth the wait.
 
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I just wrote a complaint letter to them. I told them that I don't understand why they even offer the service if they're not going to keep it updated. It just causes stress and confusion for the customer. As of this morning my car is STILL in final inspection status. The railway schedule shows it arriving in Chicago today. So I guess the final inspection is happening in Chicago! :)

Mine showed inspection status when it was delivered to the dealer. :)
 
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Without a satellite communication/tracking device in each vehicle that is an impossible task. And with one it would be very expensive to ship vehicles.

The issue is that not every movment is entered into the Jeep tracking system like it should be. In your case there should have been an entry when the car carrier arrived at the second storage lot. I had simular problems with the tracking on mine. Except it disappeard for almost 2 weeks before showing up again. It left one storage lot and the next update was it leaving the second storage lot.
Actually they do have GPS tracking installed in EVERY single vehicle while in transit for security / insurance purposes

When the car reaches the dealer, they have to ship back the GPS module to Chrysler

They will not allow real time tracking for security purposes, however Chrysler (not the dealer) can see at any given moment the location of a specific car that is in transit from the factory to the dealer
 

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Discussion Starter · #8 ·
Not impossible

Without a satellite communication/tracking device in each vehicle that is an impossible task. And with one it would be very expensive to ship vehicles.

The issue is that not every movment is entered into the Jeep tracking system like it should be. In your case there should have been an entry when the car carrier arrived at the second storage lot. I had simular problems with the tracking on mine. Except it disappeard for almost 2 weeks before showing up again. It left one storage lot and the next update was it leaving the second storage lot.
Impossible? How is it possible for UPS and FEDEX to track every single package, then? Or an airline to to track all the luggage (which they do very well, despite the misconception that they don't)? They just scan a barcode. It is totally possible.
 

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Discussion Starter · #9 ·
I think the real question is, why are we all so obsessive that we can't just sit tight and get our Jeeps when we get our Jeeps! Right? :)
 
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I think the real question is, why are we all so obsessive that we can't just sit tight and get our Jeeps when we get our Jeeps! Right? :)
Didn't think I was this obsessive until I started tracking my build on MOTS/VOTS, Jeep Garage and anything else I could find. From home, work, smart phone. Curse you, Amazon.com. Now I want everything to have an option for next day shipping for just an extra $3.95 !!
 
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Impossible? How is it possible for UPS and FEDEX to track every single package, then? Or an airline to to track all the luggage (which they do very well, despite the misconception that they don't)? They just scan a barcode. It is totally possible.
You need to reread the first sentence in my post. I said, "Without a satellite communication/tracking device in each vehicle that is an impossible task. " I did not say it was impossible. I said it would require specialized communications equipment to accomplish that task.

Because of the transportation methods. UPS, FEDEX and airlines have a contained transportation and sortation method. Eveything is containerized (except on the small jets). At their sortation centers they have massive computer controlled conveyor systems with multiple checks to ensure packages are routed correctly. At airports the baggage is sorted in a very similar method to the FEDEX and UPS centers. Even with all the computer automation and checks they have in place, packages and luggage still get lost. ( I work in the airline industry with passenger and luggage systems.)

Automobiles have different transportation methods. Automobiles are sent between storage lots on a regular basis. Yes the lots are supposed to inventory and check each vehicle to maintain the inventory. But obviously they miss things sometimes. The more you rely on human input the more likely you are to get errors in the system.

For transportation via train or ship then the tracking is very much like FEDEX and UPS. You have containerized cargo (on rail cars or in ships) that can be tracked through fixed check points.

Now take your situation. Your vehicle was loaded on a truck at the factory. Based on your tracking data it obviously as sent to another storage yard before it was finally sent on. It was never checked in at the second storage lot (human error). After that there are no fixed checkpoints that the vehicle traveled through on its way to the dealer.

The only guaranteed way to track a vehicle in this situation would be to use a Satellite tracking system that communicates back to corporate so they know exactly where each vehicle is at all times. It would have to function even in situations where cell service is not available. In order to not run down the vehicles battery it would need a self contained power source good for several weeks to months. It would require an external antenna for out bound communications along with the radio equipment.

So again my statement:

"Without a satellite communication/tracking device in each vehicle that is an impossible task."

Is still valid.
 

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Didn't think I was this obsessive until I started tracking my build on MOTS/VOTS, Jeep Garage and anything else I could find. From home, work, smart phone. Curse you, Amazon.com. Now I want everything to have an option for next day shipping for just an extra $3.95 !!

Hahahaha. I have started referring to this forum as my "support group" because nowhere else would people understand this! :)
 

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Discussion Starter · #13 ·
I was same as you

Didn't think I was this obsessive until I started tracking my build on MOTS/VOTS, Jeep Garage and anything else I could find. From home, work, smart phone. Curse you, Amazon.com. Now I want everything to have an option for next day shipping for just an extra $3.95 !!

My wife has been like, "Who ARE you?" But now I have it and am very happy.
 

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Discussion Starter · #14 ·
Just surprised tracking is not more thorough

John,
Ok, what you said is valid. Thanks. But I think you can understand the spirit of my query. There has to be a better way. I still really don't know how my vehicle got to me! My salesman said it actually arrived at Jessup train station on the 17th! Nowhere on MOTS does it say it boarded a train.

Ultimately, it's just an optional service that Jeep offers (VOTS), and they don't owe us anything. But if you're going to offer it, do it right...it reflects on the brand. I did not receive emails besides the very first one that told me I was in the VOTS system. I believe it said I would receive emails alerting me when the status changed. Never happened. Again, not a big deal, but not impressive. What is impressive, so far, is this new Cherokee sitting outside.

Mike

You need to reread the first sentence in my post. I said, "Without a satellite communication/tracking device in each vehicle that is an impossible task. " I did not say it was impossible. I said it would require specialized communications equipment to accomplish that task.

Because of the transportation methods. UPS, FEDEX and airlines have a contained transportation and sortation method. Eveything is containerized (except on the small jets). At their sortation centers they have massive computer controlled conveyor systems with multiple checks to ensure packages are routed correctly. At airports the baggage is sorted in a very similar method to the FEDEX and UPS centers. Even with all the computer automation and checks they have in place, packages and luggage still get lost. ( I work in the airline industry with passenger and luggage systems.)

Automobiles have different transportation methods. Automobiles are sent between storage lots on a regular basis. Yes the lots are supposed to inventory and check each vehicle to maintain the inventory. But obviously they miss things sometimes. The more you rely on human input the more likely you are to get errors in the system.

For transportation via train or ship then the tracking is very much like FEDEX and UPS. You have containerized cargo (on rail cars or in ships) that can be tracked through fixed check points.

Now take your situation. Your vehicle was loaded on a truck at the factory. Based on your tracking data it obviously as sent to another storage yard before it was finally sent on. It was never checked in at the second storage lot (human error). After that there are no fixed checkpoints that the vehicle traveled through on its way to the dealer.

The only guaranteed way to track a vehicle in this situation would be to use a Satellite tracking system that communicates back to corporate so they know exactly where each vehicle is at all times. It would have to function even in situations where cell service is not available. In order to not run down the vehicles battery it would need a self contained power source good for several weeks to months. It would require an external antenna for out bound communications along with the radio equipment.

So again my statement:

"Without a satellite communication/tracking device in each vehicle that is an impossible task."

Is still valid.
 

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John,
Ok, what you said is valid. Thanks. But I think you can understand the spirit of my query. There has to be a better way. I still really don't know how my vehicle got to me! My salesman said it actually arrived at Jessup train station on the 17th! Nowhere on MOTS does it say it boarded a train.

Mike
I do understand your point and your frustration. I was there myself not long ago. I have been supporting desktops, datacenters, warehouses and world-wide networks for 25 years. Unless you are talking about a financial institution it boils down to one question. At what point does the cost outweight the benefit received?

I would not be suprised at all if the VOTS system is classified as low priority and even misses updates from the other tracking systems during times of network congestion and high processing loads. Obviously during times of peak usage it easily becomes unavailable to the consumer. I think we have all seen that.
 

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Maybe if they put those RFID trackers on it like they do in Walmart distribution center shipments it would be even more accurate! But we rely on humans and computers and the orchestration of all of that can be quite complex. At least they give you something that is kind of close, imagine not having any status on the vehicle but calling your salesman? Be thankful for something!
 
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