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It's a delicate mechanism. One possibility here is that the proper sequence wasn't followed. Not pointing a finger, just pointing out these rear brakes with the EPB require special attention.
If you try to retract the caliper piston before you put the system in maitnenance mode and retract the electric actuator, you'll likely ruin the caliper.

At this point, might as well take it to a pro. Hopefully it's nothing too serious/expensive.
 

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Any update from the OP? We throwing all kinds of ideas into outer space as far as we know…..


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While we wait for an update, I wanted to share something I saw in youtube video. I could not figure it out why the brake service was done this way.The guy is doing a rear brake job. He goes into u connect system to activate the brake system for each rear wheel, seperately. So twice? He could have turned on and off the service mode only once and done with it. He does this for each wheel seperately. I wonder what the logic could be?


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Blackbird 2019_Limited_4x4 Blk_on_Blk Tech_Lux_Nav
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While we wait for an update, I wanted to share something I saw in youtube video. I could not figure it out why the brake service was done this way.The guy is doing a rear brake job. He goes into u connect system to activate the brake system for each rear wheel, seperately. So twice? He could have turned on and off the service mode only once and done with it. He does this for each wheel seperately. I wonder what the logic could be?


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Possibly to verify correct operation of each repair individually...:cool:
 

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14 ,16,and a 19 limited KL all 3.2l
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Has the OP said she disconnected the battery to see if resets when reconnected. she can maybe try disconnecting it , pump the brakes then reconnect the battery
 
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