Discussion Starter · #1 ·
True to their word, a small dealership in the area (West Chicago Suburbs) drove to Pennsylvania to trailer back the Trailhawk that I wanted. I had been referred to three dealerships through the USAA car buying service and I visited three more on my own. I was set on what I wanted...had to be a black TH with only 2 options: leather and the cold weather package. To add to the issue, I wanted the dealers to match the USAA price and give me my set minimum for my trade. Three of the dealerships would only honor the USAA price if it was for something already on their lot (standard practice). Two were willing to travel up to 500 miles to trade from another dealer, but found nothing. The last dealer pretty far away and in some little town, so I never returned their initial call...silly me. The owner of the dealership left me a pretty compelling message, so I did finally call back. The owner put me in touch with his internet sales guy who actually listened to what I had to say. By the end of the call, we had agreed on everything to include my minimum trade value.
The next day he called me back to tell me there was nothing matching what I wanted in Illinois or the neighboring states, but he would keep looking. The following day he called to tell me he had found one in Pennsylvania and would happily send someone to trailer it back if I was sure I wanted to buy. I said yes and stated that I would be back on the 16th to work the deal. They did all of this with no money down, just my word. Everything went as agreed, and they even gave me a few hundred more for my trade once they saw it. Great dealership! I genuinely hope everyone has had such a pleasant experience with their Cherokee purchases!