[Timwobble]

I have written letters to Jeep corporate, I am working with the FCA Case Manager. I am ready to give up and move on...BUT I am trying to find a 2019 Jeep Cherokee with Action Drive II transmission so I can flat tow it behind our motor home.

I would welcome a phone call. We have just completed 1-year traveling the country, I have been to six dealers to get this wobble problem solved. I have had installed a MOPAR wiring harness.

I am at wits end. Will be in Quechee, VT and the Boston area until 9/8.

Tim Martin
603-393-2431
[email protected]

 

[Mark_]

Tim,

Did you read all responses in the wobble thread you started ? Appears you never came back to reply, after many suggestions on a charging problem you seem to have...

Here is the thread : cannot eliminate wobble

Oh and you should never share private phone or email info on a public forum.

 

[Timwobble]

Tim,

Did you read all responses in the wobble thread you started ? Appears you never came back to reply, after many suggestions on a charging problem you seem to have...

Here is the thread : cannot eliminate wobble

Oh and you should never share private phone or email info on a public forum.

I understand about sharing, but have not had people respond (except via this thread)....

 

[Timwobble]

I understand about sharing, but have not had people respond (except via this thread)....

ps...i have read most

 

[Mark_]

ps...i have read most

Ok. So have you addressed the Cherokee battery charging issue ?

 

[Timwobble]

I understand about sharing, but have not had people respond (except via this thread)....

It may have something to do with the relay

Ok. So have you addressed the Cherokee battery charging issue ?

yes, but the relay which is part of the "wiring kit (MOPAR)" may be problematic after driving a few hundred miles, thus potentially over-heating and shutting the EPS. Frankly, after stopping now at 6 Jeep dealers (today in Saco, Maine) most if not all have a clue about this, but the more frustrating part is not being able to get anyone's attention at "corporate"--the FCA Customer Service Group is ineffective, IMHO

 

[Mark_]

It may have something to do with the relay

yes, but the relay which is part of the "wiring kit (MOPAR)" may be problematic after driving a few hundred miles, thus potentially over-heating and shutting the EPS. Frankly, after stopping now at 6 Jeep dealers (today in Saco, Maine) most if not all have a clue about this, but the more frustrating part is not being able to get anyone's attention at "corporate"--the FCA Customer Service Group is ineffective, IMHO

Do you have charging on the Jeep's battery ? If so, how it is achieved ?

About personal email and phone numbers : this is a forum where people share info out in the open, that's how forums work. I highly doubt you would get help privately, and I for one would discourage any forum member from engaging in such activity. It's just not what forums are about.

 

[Timwobble]

Do you have charging on the Jeep's battery ? If so, how it is achieved ?

About personal email and phone numbers : this is a forum where people share info out in the open, that's how forums work. I highly doubt you would get help privately, and for one would discourage any forum member from engaging in such activity. Irt's just not what forums are about.

it is being charged by the motor home's battery through the 7-pin connection

 

[Mark_]

it is being charged by the motor home's battery through the 7-pin connection

Thanks. Have you experienced a wobble since you've installed a charge line ?

And about that relay ; can you please clarify what you mean by *but the relay which is part of the "wiring kit (MOPAR)" may be problematic after driving a few hundred miles, thus potentially over-heating and shutting the EPS * ?
How have you come to this conclusion ?

 

[Timwobble]

Thanks. Have you experienced a wobble since you've installed a charge line ?

And about that relay ; can you please clarify what you mean by *but the relay which is part of the "wiring kit (MOPAR)" may be problematic after driving a few hundred miles, thus potentially over-heating and shutting the EPS * ?
How have you come to this conclusion ?

I have come to that conclusion by deduction. Presuming the wiring harness is installed correctly, if the 10-amp in-line fuse is good, then when you insert the fuse it will activate the relay. If the car goes into a wobble state, then it means the EPS is not longer active and the service technician said that relay's could overheat and when/if they do, they shut down. There aren't many more possibilities.

I ask, with all due respect, what is your experience (if any) with Death Wobble or, for that matter with Jeep. Neither you or others have have told me how to get to "corporate" I really do not want to have to buy a new/used car

 

[Mark_]

Welll..

It seems we are unable to satisfy your needs here.

I'm certainly done. Best of luck going forward.

 

[Timwobble]

Welll..

It seems we are unable to satisfy your needs here.

I'm certainly done. Best of luck going forward.

don't know who "we" is and guess you don't like to be transparent and/or helpful...just curious and unwilling to be honest

 

[Mark_]

Hahaha. That's kinda funny.

No-no really, I hope you find help for this. It may just not come from this forum. Forums work in a certain way, in a way that seems to clash with your way of seeking help.

Don't worry, if others have ideas for you, I'm not stopping them

 

[Timwobble]

Hahaha. That's kinda funny.

No-no really, I hope you find help for this. It may just not come from this forum. Forums work in a certain way, in a way that seems to clash with your way of seeking help.

Don't worry, if others have ideas for you, I'm not stopping them

why don't you educate me about your experience and knowledge vis a vis your opinions (which may be well-informed) and you've yet to tell me how to get to the corporate office. I am 68-years old and benefit greatly from various forums, but some folks like to opine on matters and others like to truly help...not sure what category to put you in, that's all.

 

[Mark_]

why don't you educate me about your experience and knowledge vis a vis your opinions (which may be well-informed) and you've yet to tell me how to get to the corporate office. I am 68-years old and benefit greatly from various forums, but some folks like to opine on matters and others like to truly help...not sure what category to put you in, that's all.

Put me anywhere you want, Tim.

I've been on various forums, more in a contributing capacity (vs seeking help), for over 15 years. When getting an answer to simple questions I ask compares to getting root canal... I step aside. But hey I'm just a guy on this forum, there are many-many more members. I just get a sense you may not find the kind of help you are looking for, on this particular forum.

I am done now, over and out.

 

[jcool001985]

@Timwobble You are going to have to write a formal letter to FCA or escalate with them directly. Other than @JeepCares who is a FCA member here there is not really anyone else here to my knowledge that works directly for FCA and can get you the dealer support you need. This forum has been great help to me and others but we are not the end all be all in regards to getting FCA to help out. I had some major engine issues around 30k miles ago and while this forum guided me and gave great advice it was up to me to push through the baracades at FCA and their lousy dealers to get my issues resolved. The squeaky wheel gets the grease. Show up at your dealer every few days until they agree to actually listen and dive deeper into the issue. If they choose they can even get engineers involved from corporate but you have to find a dealer willing to help.

 

[Flybynightcru]

I have come to that conclusion by deduction. Presuming the wiring harness is installed correctly, if the 10-amp in-line fuse is good, then when you insert the fuse it will activate the relay. If the car goes into a wobble state, then it means the EPS is not longer active and the service technician said that relay's could overheat and when/if they do, they shut down. There aren't many more possibilities.

I ask, with all due respect, what is your experience (if any) with Death Wobble or, for that matter with Jeep. Neither you or others have have told me how to get to "corporate" I really do not want to have to buy a new/used car

Tim, I think that we've definitely determined there's a voltage issue. With respect to the other members, there's quite a few with experience flat towing their Cherokees, and I've not seen anyone with the problems that you are experiencing. This is most likely the reason you're not getting much feedback, because they've not experienced the problem. If the dealer is telling you that the harness is wired correctly, but the so called relay is overheating, what exactly are they telling you the solution is??? I think I would be saying something like, well let's get this figured out. Do we need a different, possibly bigger relay? What exactly is causing the overheating issue? I kind of understand why they're not giving you answers, because unfortunately, we are surrounded by morons nowadays my friend, and as hard as it is to understand, it's probably true that they're just not smart enough, or just don't want to deal with it. That's the world we live in unfortunately. I reached out to my friend who has been successfully flat towing his Trailhawk for years now, and he still says it has to be the voltage issues not maintaining the EPS, but again, he's not experienced the same issues. He and I agree, maybe it's time to reach out to someone other than the dealer. Possibly somewhere like Camping World. They setup and install tons of rigs for flat towing and everything else. It's worth a shot, since you're getting no help from FCA. Again, sorry you are having to go through this, and I honestly hope you find someone who can figure it out for you. Keep us posted.
Scott

 

[Desoto]

It would appear that you became a member here looking for access to a higher level to register your complaints. As for your issue's, was the Mopar Kit installed by a Dealer? They would be one to request assistance from FCA. Other than that, some voltage monotiling while traveling would have to be done by you to determine the cause.

 

[MevetS]

Tim, I think that we've definitely determined there's a voltage issue. With respect to the other members, there's quite a few with experience flat towing their Cherokees, and I've not seen anyone with the problems that you are experiencing. This is most likely the reason you're not getting much feedback, because they've not experienced the problem. If the dealer is telling you that the harness is wired correctly, but the so called relay is overheating, what exactly are they telling you the solution is??? I think I would be saying something like, well let's get this figured out. Do we need a different, possibly bigger relay? What exactly is causing the overheating issue? I kind of understand why they're not giving you answers, because unfortunately, we are surrounded by morons nowadays my friend, and as hard as it is to understand, it's probably true that they're just not smart enough, or just don't want to deal with it. That's the world we live in unfortunately. I reached out to my friend who has been successfully flat towing his Trailhawk for years now, and he still says it has to be the voltage issues not maintaining the EPS, but again, he's not experienced the same issues. He and I agree, maybe it's time to reach out to someone other than the dealer. Possibly somewhere like Camping World. They setup and install tons of rigs for flat towing and everything else. It's worth a shot, since you're getting no help from FCA. Again, sorry you are having to go through this, and I honestly hope you find someone who can figure it out for you. Keep us posted.
Scott

Camping World has a terrible reputation in the RV World. Personally, I would suggest finding a highly reputable installer of RV towing equipment. Use whatever RV, or other, resource to find someone who knows these systems and vehicles. I flat tow a 2019 KL with Active Drive II. No issues, but you definitely need a checklist so that you don't overlook a myriad of things that can be overlooked in hooking up. The place that installed our system made sure that we had a in vehicle battery charger installed. Also, our year KL was the 1st year that didn't require use of the Jeep wiring harness modification, the vehicle harness, after 2018, is modified to accommodate whatever design changes were required.

Some issues to double check before you start towing, after hooking up, are make sure the Emergency Brake is not ON. The brake can be activated, and may not be real noticeable, if you open the door while performing the procedure to put the transfer case in Neutral. We check the light on the console and then before taking off make sure that the front tires are both rolling freely as you slowly pull forward. This procedure, preferably, takes more then 1 person.

You might consider the forums on FMCA, iRV2 or if your RV manufacturer has a forum, as well. Also contact your tow bar equipment manufacturer(s) to get a suggest installer, with help trouble shooting your problem.

 

[Flybynightcru]

Camping World has a terrible reputation in the RV World. Personally, I would suggest finding a highly reputable installer of RV towing equipment. Use whatever RV, or other, resource to find someone who knows these systems and vehicles. I flat tow a 2019 KL with Active Drive II. No issues, but you definitely need a checklist so that you don't overlook a myriad of things that can be overlooked in hooking up. The place that installed our system made sure that we had a in vehicle battery charger installed. Also, our year KL was the 1st year that didn't require use of the Jeep wiring harness modification, the vehicle harness, after 2018, is modified to accommodate whatever design changes were required.

Some issues to double check before you start towing, after hooking up, are make sure the Emergency Brake is not ON. The brake can be activated, and may not be real noticeable, if you open the door while performing the procedure to put the transfer case in Neutral. We check the light on the console and then before taking off make sure that the front tires are both rolling freely as you slowly pull forward. This procedure, preferably, takes more then 1 person.

You might consider the forums on FMCA, iRV2 or if your RV manufacturer has a forum, as well. Also contact your tow bar equipment manufacturer(s) to get a suggest installer, with help trouble shooting your problem.

You're just the guy he needed to talk to. I have a feeling that he got frustrated, and might be gone for good. The dreaded toad death wobble. We kept telling him there was a voltage issue shutting down the EPS, which as you know, definitely needs to be active at all times in tow. Hopefully he was able to get it resolved. Seems he wasn't having much luck with the Jeep dealers.