2020 Jeep Cherokee Trailhawk Battery issues

13133 Views 139 Replies 23 Participants Last post by Mark_, 4 mo ago

TinasJeepCherokee

Discussion Starter · Jan 22, 2022

I purchased my Jeep brand new and had no issues until this week. My battery drained and unable to start. I had towed to dealership and they said the battery just needed a full charge. Granted it has been a very cold start to winter here in Ottawa ON but still I never expected my Jeep with less than 18000 km not to start. I was charged 98 dollars to charge the battery. This morning I went to start my jeep and again it won’t start. I am so frustrated I don’t know if I should just go and buy a brand new battery somewhere else or have it towed again to the dealership and ask them to find out what is going on with my jeep. I purchased extended warranty for seven years on this vehicle. Should this be happening to a less then two year old brand new jeep? Any advice would be appreciated. I’m feeling so frustrated and have lost all trust with the dealership 😱

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Mark_

· #41 · Jan 24, 2022

TinasJeepCherokee said:
What? When you go on canadian tire and you put in my jeep engine type those 2 batteries come up. They were out of stock with the one you posted but had 1 of these left and he told me it works for my engine type

Yeah there's a twist to this story. I'll go ahead and guess you have the 2.4L 4 cylinder engine, right ? If so... up until 2018 model year (included), the 2.4L engine did not have ESS (engine stop/start), so it didn't require an AGM battery. As of 2019 model year and going forward, the 2.4Ls do have ESS so an AGM battery is mandatory. Many clerks, even battery fitment guides at different stores haven't read that memo... and are still offering regular flooded batteries for that engine.

Bottom line : tell CT you have ESS with your 2.4L engine, you need the AGM, and their fitment guide is wrong. If they argue, tell them to phone a Jeep dealership to confirm...

Edit to add : and if you don't have the 2.4L engine, just know all (2019+) engines require the AGM battery because they all have ESS.

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Flybynightcru

· #42 · Jan 24, 2022

Mark_ said:
Yeah there's a twist to this story. I'll go ahead and guess you have the 2.4L 4 cylinder engine, right ?

Oh Mark, we're slacking brother!!! I had to go back and read the whole thread, and see that nobody asked her the specifics about her Cherokee. That's usually your first question...LOL!!!🤪😎

Mark_

· #43 · Jan 24, 2022

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Flybynightcru said:
Oh Mark, we're slacking brother!!! I had to go back and read the whole thread, and see that nobody asked her the specifics about her Cherokee. That's usually your first question...LOL!!!🤪😎

Yeah I double-checked, but then realized it made no difference which engine is in there. 2019+ all 3 engines have ESS

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Flybynightcru

· #44 · Jan 24, 2022

Mark_ said:
[

Yeah I double-checked, but then realized it made no difference which engine is in there. 2019+ all 3 engines have ESS

Therefore requiring the AGM. That's what I thought too. Looking at the CT website now, and sure would like to know what the difference is between the 2.4 ,"EDE B" and the 2.4 "ED8 B"??? I've sure never seen that before...I guess it doesn't matter, since it still shows the same two batteries, the correct AGM, and the standard flooded 94R. Weird!!!😎
https://www.canadiantire.ca/en/auto.../jeep/cherokee/2020.html?engineConfigId=23589

Mark_

· #45 · Jan 24, 2022

Flybynightcru said:
Therefore requiring the AGM. That's what I thought too. Looking at the CT website now, and sure would like to know what the difference is between the 2.4 ,"EDE B" and the 2.4 "ED8 B"??? I've sure never seen that before...I guess it doesn't matter, since it still shows the same two batteries, the correct AGM, and the standard flooded 94R. Weird!!!😎
https://www.canadiantire.ca/en/auto.../jeep/cherokee/2020.html?engineConfigId=23589

I've seen a lot of battery fitment guide issues with the Cherokee, even at Costco and Autozone. It's far from a perfect system, car owners can't even trust major resellers anymore :-/

Reactions: 2

TinasJeepCherokee

Discussion Starter · #46 · Jan 24, 2022

Mark_ said:
Yeah there's a twist to this story. I'll go ahead and guess you have the 2.4L 4 cylinder engine, right ? If so... up until 2018 model year (included), the 2.4L engine did not have ESS (engine stop/start), so it didn't require an AGM battery. As of 2019 model year and going forward, the 2.4Ls do have ESS so an AGM battery is mandatory. Many clerks, even battery fitment guides at different stores haven't read that memo... and are still offering regular flooded batteries for that engine.

Bottom line : tell CT you have ESS with your 2.4L engine, you need the AGM, and their fitment guide is wrong. If they argue, tell them to phone a Jeep dealership to confirm...

Edit to add : and if you don't have the 2.4L engine, just know all (2019+) engines require the AGM battery because they all have ESS.

Nope I have the 3.2 l V 6

TinasJeepCherokee

Discussion Starter · #47 · Jan 24, 2022

TinasJeepCherokee said:
Nope I have the 3.2 l V 6

I refuse to get the 2.4 L because that’s what was in my dodge dart and it was a piece of **** so when I got the jeep and they said you can get the four-cylinder 2.4 L engine I said no way I want something better and he says I did a 2 L the 2.4 L are the 3.2 L V6 and that’s the one I got

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Mark_

· #48 · Jan 24, 2022

TinasJeepCherokee said:
I refuse to get the 2.4 L because that’s what was in my dodge dart and it was a piece of **** so when I got the jeep and they said you can get the four-cylinder 2.4 L engine I said no way I want something better and he says I did a 2 L the 2.4 L are the 3.2 L V6 and that’s the one I got

Ok. But as stated above, the engine makes no difference for the battery you need. It just makes it even weirder that a battery fitment guide still has it wrong for the V6, because V6 Cherokees have had ESS since 2015 model year, so they've required an AGM battery since then.

So just to be sure we're on the same page : CT sold you the wrong battery, you absolutely need an AGM. They will refund it because you can show them their guide is wrong.

Reactions: 1

TinasJeepCherokee

Discussion Starter · #49 · Jan 24, 2022

I don’t think I’m going to sleep tonight because I’m worried my car won’t start in the morning even with the new battery. For some reason I think that there’s something wrong with the jeep system itself and something is draining the battery on its own without me knowing. There is nothing plugged in no lights are on so I guess we will see you tonight it’s supposed to be -28°

TinasJeepCherokee

Discussion Starter · #50 · Jan 24, 2022

Mark_ said:
Ok. But as stated above, the engine makes no difference for the battery you need. It just makes it even weirder that a battery fitment guide still has it wrong for the V6, because V6 Cherokees have had ESS since 2015 model year, so they've required an AGM battery since then.

So just to be sure we're on the same page : CT sold you the wrong battery, you absolutely need an AGM. They will refund it because you can show them their guide is wrong.

Then I won’t be able to drive because I will have no battery they don’t have the AGM battery in stock they are sold out everywhere 😱😩

Mark_

· #51 · Jan 24, 2022

TinasJeepCherokee said:
Then I won’t be able to drive because I will have no battery they don’t have the AGM battery in stock they are sold out everywhere 😱😩

When can you visit the dealership ?

TinasJeepCherokee

Discussion Starter · #52 · Jan 24, 2022

FYI I can’t stand the engine start stop I shut that thing off the minute I get in. Is is that bad to do too 😩

TinasJeepCherokee

Discussion Starter · #53 · Jan 24, 2022

Mark_ said:
When can you visit the dealership ?

I’m sure after the two dealerships get my messages they Will be contacting me because I wasn’t very nice when I left a message
I can go to the dealership tomorrow it’s just 10 minutes away but it’s not gonna be a pleasant conversation because I told him I don’t want this happening again you should just put in a brand new battery and he says you don’t need to this battery is just fine so he lied to my face

Mark_

· #54 · Jan 24, 2022

TinasJeepCherokee said:
I’m sure after the two dealerships get my messages they Will be contacting me because I wasn’t very nice when I left a message
I can go to the dealership tomorrow it’s just 10 minutes away but it’s not gonna be a pleasant conversation because I told him I don’t want this happening again you should just put in a brand new battery and he says you don’t need to this battery is just fine so he lied to my face

Ok, go to that dealership with your CT battery installed, and bring the original battery with you so they can test it. Show them your test pictures as well.

Make sure they commit to replacing the battery under bumper-to-bumper warranty (battery IS covered), so at no charge to you.

If/when they replace the battery, you can then go back to CT and ask for a refund, stating their battery guide is wrong, that your Jeep absolutely needs an AGM because of Stop/Start.

Reactions: 5

TinasJeepCherokee

Discussion Starter · #55 · Jan 24, 2022

It’s so frustrating and nerve-wracking that I had my dodge dart for seven years and it always started no matter the climate I never had to change the battery but just after two years I have troubles with this battery it makes no sense

I work in Quebec and I live in Ontario it’s 45 minutes for me to drive to work by the time I leave work it’s already dark and I don’t want to get stranded in a parking lot in another province trying to get home because my battery has died while I’m at work that alone is enough for me to flip out

it’s giving me flashbacks of me being afraid to drive my Dodge dart now in this jeep I bought this jeep because I thought it was gonna be reliable and I wouldn’t have to worry about driving it
I still cannot believe today I couldn’t open the door with my key fob because the battery was so low that makes no sense to me
But after I put in a new battery I was able to open the door with my key fob so explain how all this happened

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TinasJeepCherokee

Discussion Starter · #56 · Jan 24, 2022

Mark_ said:
Ok, go to that dealership with your CT battery installed, and bring the original battery with you so they can test it. Show them your test pictures as well.

Make sure they commit to replacing the battery under bumper-to-bumper warranty (battery IS covered), so at no charge to you.

If/when they replace the battery, you can then go back to CT and ask for a refund, stating their battery guide is wrong, that your Jeep absolutely needs an AGM because of Stop/Start.

OK if I do this how can I be certain that the dealership is it going to just charge up this battery and put it back in my car instead of giving me a brand new one
I don’t trust anyone 😩

Mark_

· #57 · Jan 24, 2022

TinasJeepCherokee said:
OK if I do this how can I be certain that the dealership is it going to just charge up this battery and put it back in my car instead of giving me a brand new one
I don’t trust anyone 😩

What you need to do is walk in , tell them your battery died, again, right after they said it was 'good'. Show them your test pictures with the CT tester. Then, ask them to test the battery again, at no charge, because you've already paid $98 for a test that didn't show the correct result. If they argue, tell them the battery died on you after they tested it, so you're entitled to a new free test, to prove it is bad. If they refuse to test it for free, leave, go to another dealership...

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Mark_

· #58 · Jan 24, 2022

And FYI : the CT battery will be Ok for a short while, but issues will start at some point. Can't tell you when you'll have issues because we just don't have enough data/experience with this situation, but you're probably good for a few weeks. And I just don't know what CT's return policy is...

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TinasJeepCherokee

Discussion Starter · #59 · Jan 24, 2022

Mark_ said:
And FYI : the CT battery will be Ok for a short while, but issues will start at some point. Can't tell you when you'll have issues because we just don't have enough data/experience with this situation, but you're probably good for a few weeks. And I just don't know what CT's return policy is...

Well their return policy would have to be take this piece of **** back because it’s not equipped to run in this jeep because of ESS

Reactions: 4

Flybynightcru

· #60 · Jan 24, 2022

TinasJeepCherokee said:
I don’t think I’m going to sleep tonight because I’m worried my car won’t start in the morning even with the new battery. For some reason I think that there’s something wrong with the jeep system itself and something is draining the battery on its own without me knowing. There is nothing plugged in no lights are on so I guess we will see you tonight it’s supposed to be -28°

You should be ok. It's still a brand new battery, and it does have sufficient CCA. You need to get to the dealer, and tell those dip$#*ts, to put a new AGM in now, and it will be covered by your warranty, and don't take no for an answer. Also you would like your $90 back for that BS charge yesterday!!! Be assertive and persistent, I know you can do it...LOL!!!😎

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