Hey Tina, welcome to the forumI purchased my Jeep brand new and had no issues until this week. My battery drained and unable to start. I had towed to dealership and they said the battery just needed a full charge. Granted it has been a very cold start to winter here in Ottawa ON but still I never expected my Jeep with less than 18000 km not to start. I was charged 98 dollars to charge the battery. This morning I went to start my jeep and again it won’t start. I am so frustrated I don’t know if I should just go and buy a brand new battery somewhere else or have it towed again to the dealership and ask them to find out what is going on with my jeep. I purchased extended warranty for seven years on this vehicle. Should this be happening to a less then two year old brand new jeep? Any advice would be appreciated. I’m feeling so frustrated and have lost all trust with the dealership 😱
Oh man that sucks ! Some dealerships...
You will need to talk to the service manager this time. Tell them you need a new battery under warranty and that they also need to credit you the $98 for a wrong diagnosis. I'm not sure they'll agree to this but you can try. Get them to confirm they won't charge you for diagnostics again before you bring it in.
Chances are you have a defective battery.