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2020 Jeep Cherokee Trailhawk Battery issues

12982 Views 139 Replies 23 Participants Last post by  Mark_, 
TinasJeepCherokee
I purchased my Jeep brand new and had no issues until this week. My battery drained and unable to start. I had towed to dealership and they said the battery just needed a full charge. Granted it has been a very cold start to winter here in Ottawa ON but still I never expected my Jeep with less than 18000 km not to start. I was charged 98 dollars to charge the battery. This morning I went to start my jeep and again it won’t start. I am so frustrated I don’t know if I should just go and buy a brand new battery somewhere else or have it towed again to the dealership and ask them to find out what is going on with my jeep. I purchased extended warranty for seven years on this vehicle. Should this be happening to a less then two year old brand new jeep? Any advice would be appreciated. I’m feeling so frustrated and have lost all trust with the dealership 😱
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A.C.E
TinasJeepCherokee said:
I purchased my Jeep brand new and had no issues until this week. My battery drained and unable to start. I had towed to dealership and they said the battery just needed a full charge. Granted it has been a very cold start to winter here in Ottawa ON but still I never expected my Jeep with less than 18000 km not to start. I was charged 98 dollars to charge the battery. This morning I went to start my jeep and again it won’t start. I am so frustrated I don’t know if I should just go and buy a brand new battery somewhere else or have it towed again to the dealership and ask them to find out what is going on with my jeep. I purchased extended warranty for seven years on this vehicle. Should this be happening to a less then two year old brand new jeep? Any advice would be appreciated. I’m feeling so frustrated and have lost all trust with the dealership 😱
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My 2019 Jeep was 3 years old and the battery drained and wouldn't start all because of a bad battery cell, for me the battery was under warranty for that case and I also went to a certified Chrysler Dodge Jeep and Ram dealer. It can't be said as an old battery to be denied warranty, however, it all comes down to what is in-between the lines. If it cranks and repeatedly clicks trying to start and every light inside the car flicks on and off along with it I would say its the bad cell or at least something draining the battery of its starter power and with a new battery your issue will be resolved given its a bad cell. typically dealers can battery test it and tell right away. Took them under an hour for me for everything, I hope you get your money back and everything fixed.
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