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2020 Jeep Cherokee Trailhawk Battery issues

13073 Views 139 Replies 23 Participants Last post by  Mark_
I purchased my Jeep brand new and had no issues until this week. My battery drained and unable to start. I had towed to dealership and they said the battery just needed a full charge. Granted it has been a very cold start to winter here in Ottawa ON but still I never expected my Jeep with less than 18000 km not to start. I was charged 98 dollars to charge the battery. This morning I went to start my jeep and again it won鈥檛 start. I am so frustrated I don鈥檛 know if I should just go and buy a brand new battery somewhere else or have it towed again to the dealership and ask them to find out what is going on with my jeep. I purchased extended warranty for seven years on this vehicle. Should this be happening to a less then two year old brand new jeep? Any advice would be appreciated. I鈥檓 feeling so frustrated and have lost all trust with the dealership 馃槺
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How will it be cheaper than free? The car is under her 3/36 warranty.

Go back, talk to the service MANAGER, or dealership MANAGER. Tell them what happened, request a refund, get a free battery and leave. Then find a better dealer. If they refuse any part, call FCA while standing in front of the manager.


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Wow. That鈥檚 some warranty. Is it a FCA warranty ? I don鈥檛 know of any warranty that covers paint chips or leather damage. Did they sell you a paint protection package or something similar?


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Your extended warranty kicks in AFTER you new car 3/36 is over. In the USA, Your 3/36 covers any failure of any part bumper to bumper (except for damage),no deductible. Canada is similar but it鈥檚 kilometers not miles (not sure on the numbers).

Stick to your guns, the battery,testing, and charging should be covered. Don鈥檛 accept anything less!


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Good to hear! Don鈥檛 ever be afraid to come here and ask for help. Sounds like you woke your dealer up!


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