[Fj4080]

So shouldn't the recall be universal?

No. Lets say Joe-Bob was installing the snap rings right and right next to him Jimmy-Bob (Joe-Bob's cousin) was installing the rings wrong. Another scenario Work station 1 got snap rings from one vendor and station 2 received rings from another vendor. That's if it was a vender problem and not an install problem. We will never know how or why they picked the VIN's that they did.

 

[Flybynightcru]

Bingo!!!😳🤔🫤

Or is it this???🤔🫤

 

[osimj]

AAM is the one and only manufacturer and supplier of the Ecotrac , their is no other manufacturer.

So shouldn't the recall be universal?

Sorry maybe I was too focused on it being only 1 manufacturer, they do have multiple plants, so could be that , I’m not clear on that. Also as @Fj4080 said in above post 😎

 

[Gary Kline]

AAM is the one and only manufacturer and supplier of the Ecotrac , their is no other manufacturer.

Based on how often they break it's like they licensed production to a glass manufacturer

 

[AZJeeper]

No. Lets say Joe-Bob was installing the snap rings right and right next to him Jimmy-Bob (Joe-Bob's cousin) was installing the rings wrong. Another scenario Work station 1 got snap rings from one vendor and station 2 received rings from another vendor. That's if it was a vender problem and not an install problem. We will never know how or why they picked the VIN's that they did.

The recall window is from the day Jimmy-Bob started work at AAM, and ended the day he was fired.

 

[Lindy]

No. Lets say Joe-Bob was installing the snap rings right and right next to him Jimmy-Bob (Joe-Bob's cousin) was installing the rings wrong. Another scenario Work station 1 got snap rings from one vendor and station 2 received rings from another vendor. That's if it was a vender problem and not an install problem. We will never know how or why they picked the VIN's that they did.

The recall window is from the day Jimmy-Bob started work at AAM, and ended the day he was fired.

Someone is offended by all this Joe-Bob, Jimmy-Bob stuff.....

 

[Incredible Hawk]

Mine's a 2014 and apparently not from the factories that were creating the PTU issue. I'm waiting patiently...

So you don't have ptu issues?

 

[peterjdaly]

Okay, so the dealer here in New Zealand is telling me my car has the dreaded DTC C14A7-97 error code.

They say "This is an electrical DTC referring to the PTU motor / actuator that engages 4WD via the PTU. This does not cause loss of drive; it only inhibits the engagement of 4WD."

Does this sound credible? That it's purely concidence that my Cherokee TH has the SVC 4WD error as described in the recall, but it's a different fault?

 

[osimj]

Okay, so the dealer here in New Zealand is telling me my car has the dreaded DTC C14A7-97 error code.

They say "This is an electrical DTC referring to the PTU motor / actuator that engages 4WD via the PTU. This does not cause loss of drive; it only inhibits the engagement of 4WD."

Does this sound credible? That it's purely concidence that my Cherokee TH has the SVC 4WD error as described in the recall, but it's a different fault?

SCV 4WD can come on for many different reasons/failures. The actuator is a different failure than the recalls are for .

 

[Gary Kline]

Okay, so the dealer here in New Zealand is telling me my car has the dreaded DTC C14A7-97 error code.

They say "This is an electrical DTC referring to the PTU motor / actuator that engages 4WD via the PTU. This does not cause loss of drive; it only inhibits the engagement of 4WD."

Does this sound credible? That it's purely concidence that my Cherokee TH has the SVC 4WD error as described in the recall, but it's a different fault?

Hey Peter,

Yes, it sounds like you've got the classic bad PTU actuator. While it could be an actual hard problem with the bare metal (gears, pinions etc.), unless you're hearing grinding noises or see physical gear oil leaks etc., this error means the actuator arm is being blocked or cannot move for some reason. Usually causes are (a) oil in the armature motor or (b) magnetic paste residue and/or 'whiskers' on the armature sensing strip and/or sensor magnets.

The good news is that there's a better than average chance your PTU itself is ok. Bad news is to be able to take the actuator off, you need to remove the PTU (big job).

 

[Gary Kline]

As @osimj mentioned, the recall is for one specific issue, worn splines. This isn't that. This code is just telling you your actuator arm isn't moving for some reason. While it won't be in-warranty (I assume you're out of your 5yr/60k miles - not sure the Km warranty equivalent) it's probably not a whole new PTU which is expensive, if you can get them. (if an AD2 unit)

 

[jeanmnskomars]

I'm pissed. My 2019 cherokee has been parked since last fall (2024) because 4wd light on. Borrowing cars from grown kids getting old. Jeep says my vin not in recall I have the ptu problem and they won't acknowledge. Took excellent care and lower miles. Not sure what to do. I live in Minnesota so need 4wd in winter.

 

[Jensam]

I'm pissed. My 2019 cherokee has been parked since last fall (2024) because 4wd light on. Borrowing cars from grown kids getting old. Jeep says my vin not in recall I have the ptu problem and they won't acknowledge. Took excellent care and lower miles. Not sure what to do. I live in Minnesota so need 4wd in winter.
[/QUOT

I'm pissed. My 2019 cherokee has been parked since last fall (2024) because 4wd light on. Borrowing cars from grown kids getting old. Jeep says my vin not in recall I have the ptu problem and they won't acknowledge. Took excellent care and lower miles. Not sure what to do. I live in Minnesota so need 4wd in winter.
[/QUOTE

 

[Jensam]

I'm pissed. My 2019 cherokee has been parked since last fall (2024) because 4wd light on. Borrowing cars from grown kids getting old. Jeep says my vin not in recall I have the ptu problem and they won't acknowledge. Took excellent care and lower miles. Not sure what to do. I live in Minnesota so need 4wd in winter.

I’m having the same issue with my 2019 Jeep, my PTU literally exploded while my daughter was driving. Jeep just says my vin isn’t part of the recall

 

[AZJeeper]

I'm pissed. My 2019 cherokee has been parked since last fall (2024) because 4wd light on. Borrowing cars from grown kids getting old. Jeep says my vin not in recall I have the ptu problem and they won't acknowledge. Took excellent care and lower miles. Not sure what to do. I live in Minnesota so need 4wd in winter.

Is yours the 2-speed PTU (has the 4WD LOW setting)?

 

[travistee]

@jeanmnskomars
Not in the recall doesn't mean you can't fix it.
You don't have to have it done at a dealer. I've read on these forums that the PTU is not an unusual problem.
Sounds like a few thousand to fix should be about right.
From what I read here the recall is for the cars with the 4WD Low.
You didn't say which one you have.

 

[AZJeeper]

@jeanmnskomars
Not in the recall doesn't mean you can't fix it.

Not only can you get it fixed, if the recall is expanded you might be able to get the repairs reimbursed. Per 01C notice to customers:

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?
If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com to submit your reimbursement request online [3] . Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the recall repair performed.

So don't wait! Well, you'll have to wait on getting parts for sure, but "don't wait any longer!" All of us under the recall are waiting for a remedy, which still hasn't been defined yet. So we HAVE to wait until either there is a remedy or our PTU pukes.

 

[AZJeeper]

I researched and found the snap ring used for a few years was sourced from a different supplier and may be a slightly different thickness. The problem disappeared in 2019 with a return to the proper part.

Many of us have been looking for something to explain the issue other than "an improperly seated input shaft snap ring" as the recall said.

We need more than a rumor there is an out-of-spec issue. Can you share where you found that information? You aren't the first to make this claim, so maybe there is some information out there that is zeroing in on the real problem.

EDIT: I went to see who else made the out-of-spec claim, and @gkendell, and you are the only one! Post a reference PLEASE!

 

[AZJeeper]

There are many PTUs failing, and people are asking "why isn't mine under the recall??". Here's what I found. Hope this helps.

PTU Part Numbers under Recall 01C (25V-011): 68307403AC / 68333255AA / 68333255AB

PTU Part Numbers under Recall 02C (25E-003): 68333255AA / 68307403AC

Parts are by model year: ADII P/N 2019-2023 68333255AA / 68333255AB, and ADII P/N 2014-2018 68307403AC

There are many other ADII PTU Part Numbers out there:

2019-2023: 68333255AC, 68333255AD, 68333255AE, and RL333255AE (the "R" is for remanufactured). 68333255AE supersedes all others.

2014-2018: 68090605AB, 68090605AC, 68090605AE, 68090605AF, 68090605AG, 68090605AH, 68090605AJ, 68090605AK, 68090605AL, 68282447AA, 68282447AB, 68282447AC, 68307403AA, 68307403AB, 68307403AC, 68307403AD, 68307403AE, 68307403AF. 68307403AF supersedes all others.

Why so many 8-digit part number differences? There is one base part number for 2019-2023: 68333255, and three for 2014-2018: 8090605, 68282447, and 68307403.

Why so many letter differences? The 2 letters at the end indicate the revision level. I couldn’t locate a document that confirms that, but on several Mopar parts sites it states “Revision level (suffix) of part numbers are subject to change.” There is plenty of anecdotal evidence that the revision level can also change is there is a different supplier, or even if the packaging is different.

The point here is there are MANY versions of the 2-speed PTUs out there but only three specific part numbers fall under the recall: 68307403AC, 68333255AA, 68333255AB.

If yours is not under the recall but is within the window, there’s a strong possibility you have a PTU with a different part number. The part number is located on top of the PTU and cannot be easily read. It is not included on the CAN Bus like the RDM is either. So, how do you verify what part number you have? By VIN through your dealer, maybe by Witech.

Now about that snap ring...

There is ONE part number - 68224126AA. That part ends in “AA” and still ends in “AA” is exactly the same part, from the same supplier (no revisions). This same snap ring is used in all versions of the ADII PTU. It is also used by the Chrysler Pacifica through model year 2025, and the Chrysler 200. There are no recalls for the Chrysler Pacifica even though they were being built in the same time frame as the recalled Cherokees, so I seriously doubt there was a bad batch. That points back to what FCA found, "An input shaft snap ring that is not fully seated". Not a bad batch, not a different supplier, just "not fully seated". There is nothing out there so far that proves anything different.

“Facts is facts."

 

[Flybynightcru]

“Facts is facts."