Not so fun when your ride has so many issues. Here is hoping that Jeep can take care of you to your satisfaction...
2015 Jeep Cherokee V6...soooo many issues
Well, where do I begin. First, my intentions are to make people aware of potential issues with the Cherokees. Bought mine off the showroom in December 2015 and had nothing but issues with it. Being a woman, I think at first my complaints weren't taken seriously. It would literally choke while in heavy Toronto traffic while trying to switch lanes (almost got hit a few times because of it). At a stop sign/light, it would jump forward when letting my foot off the gas every so lightly. When trying to go, it sounded like it was starting on a 2nd gear (it's not a standard!) and if I pressed on the gas very hard to get it to go, it would jerk so hard you'd think I left my transmission behind. Anyhow, after many service calls, I was told that they had to change the transmission as there was an "unofficial recall" on these models. I was the 5th person to have it done within a few months!
I also had complained about a loud humming noise coming from the tires/axles...again, I was told that everything as ok until the 2nd service call on this issue where I was told there was a recall on the axles it that too had to be changed. It fixed the noise issue for a few days, but it was back within a week. There were other recalls that were minor, such as the trunk door which fell on my head a couple of times and was told there was a recall for that as well.
Anyhow, after all of those "repairs" the problems with the transmission and axles remained. I just brought it in again this week and they drove it for a day or 2. They ended up doing 6 software updates: Powertrain Control Module, Power Transmission Unit, Drivetrain Control Module, Body Control Module, Instrument Panel Cluster and Transmission Control Module. Right now (knock on wood), it seems ok but but I only drove it for one day. However, the loud humming noise still remains.
Just wanted to put it out there that if you're experiencing some of the above issues, that's the journey I've been on. I miss my good old 2005 Jeep Liberty Trail Rated Renegade
I also had complained about a loud humming noise coming from the tires/axles...again, I was told that everything as ok until the 2nd service call on this issue where I was told there was a recall on the axles it that too had to be changed. It fixed the noise issue for a few days, but it was back within a week. There were other recalls that were minor, such as the trunk door which fell on my head a couple of times and was told there was a recall for that as well.
Anyhow, after all of those "repairs" the problems with the transmission and axles remained. I just brought it in again this week and they drove it for a day or 2. They ended up doing 6 software updates: Powertrain Control Module, Power Transmission Unit, Drivetrain Control Module, Body Control Module, Instrument Panel Cluster and Transmission Control Module. Right now (knock on wood), it seems ok but but I only drove it for one day. However, the loud humming noise still remains.
Just wanted to put it out there that if you're experiencing some of the above issues, that's the journey I've been on. I miss my good old 2005 Jeep Liberty Trail Rated Renegade
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Wow, at least your dealer is trying to look after you, mine is in Whitby. I have a 14, 2.4L so far OK, just transmission SW updates and a squeaky steering wheel, all fixed. Good luck, hope it settles down.. J
I can't blame you for being disgusted with your KL and I hope your dealer can get it all straightened out. They seem to be trying, but having all those problems in a new car must have been very trying for you. Good luck with it in the future. - Ted
I'm with you Acadiangirl, We've had the same experiences. I was told I didn't know how to accelerate, perhaps I was stomping on the accelerator and that was causing the jump! Now I have a new transmission. When I said the motor didn't respond quickly enough after a full stop and it rolled backwards, they said it was because I needed to get used to this new technology where the motor restarts to save fuel. I drove a hybrid for 10 years, I know a bit about engines that turn on and off. Now I just turn the Active Drive II off every time I drive it. We experienced the death wobble while towing, which FCA denied until enough of us got together with video evidence to force them to come up with a fix. FCA told us not to tow until we had the fix installed, but do you think all Cherokee owners were made aware of the danger of towing their 2014-16 Cherokee? Now after the liftgate recall my liftgate doesn't work and won't lock. Have you had the experience of the parking brake activation randomly? That's another of the many bad experiences we've had with this car. I'm so unhappy with Jeep in general. I certainly can't recommend it anyone. And just as a comparison, over the previous 15 years I drove 2 other cars with only oil changes and recommended service appointments required. I'd still be driving that brand except we need a towable vehicle. 2015 Jeep Cherokee Limited V6 Active Drive II
I'm with you x3 AcadianGirl! We bought our Cherokee (spec in signature below) after a test drive of one of the first ones on the lot with the 9 speed ZF trans & V6. Loved it. As bought, that ZF shifted like a close-ratio shifter cart, always in the sweet spot of the powerband, always in the right gear. Then the FCA "improvements" started, and the drivetrain performance went to s**t. Spent a year fighting with FCA, from the dealer level up to corporate with no joy. Then the HVAC system, after working perfectly for two winters, decided on it's own to become a Kenner Easy Bake Oven (remember those?) and outputting 175 degree air for the first ten miles or so, then sorta kinda behaving after that. Again, FCA stonewalled us: "Working as designed" we were told time and time again, even after taking the technician who worked on it for a test drive, and he agreed there were drivetrain and HVAC issues and he had dozens of others with the same or similar issues. He would run the issues up channel to corporate engineering and get no favorable response. The most detailed engineering response he got was "Find a new one on the lot equipped the same and drive it - if it exhibits the same traits, then it is operating as designed." It would have cost us more in lawyer fees and aggravation to keep pursuing a solution to the POS, so we traded it - on a Ford product. But I had the last laugh...if/when a new owner pops off the plastic dress up cover on top of the engine and happens to flip it over, he will find a sort of a message in a bottle from the original owner. And it won't be a love letter, either. No more FCA products, ever again.
So, your answer was to hand your problem to an unsuspecting person... And then essentially give them the finger with your little hidden note?I'm with you x3 AcadianGirl! We bought our Cherokee (spec in signature below) after a test drive of one of the first ones on the lot with the 9 speed ZF trans & V6. Loved it. As bought, that ZF shifted like a close-ratio shifter cart, always in the sweet spot of the powerband, always in the right gear. Then the FCA "improvements" started, and the drivetrain performance went to s**t. Spent a year fighting with FCA, from the dealer level up to corporate with no joy. Then the HVAC system, after working perfectly for two winters, decided on it's own to become a Kenner Easy Bake Oven (remember those?) and outputting 175 degree air for the first ten miles or so, then sorta kinda behaving after that. Again, FCA stonewalled us: "Working as designed" we were told time and time again, even after taking the technician who worked on it for a test drive, and he agreed there were drivetrain and HVAC issues and he had dozens of others with the same or similar issues. He would run the issues up channel to corporate engineering and get no favorable response. The most detailed engineering response he got was "Find a new one on the lot equipped the same and drive it - if it exhibits the same traits, then it is operating as designed." It would have cost us more in lawyer fees and aggravation to keep pursuing a solution to the POS, so we traded it - on a Ford product. But I had the last laugh...if/when a new owner pops off the plastic dress up cover on top of the engine and happens to flip it over, he will find a sort of a message in a bottle from the original owner. And it won't be a love letter, either. No more FCA products, ever again.
Stories like this, so proudly told, are exactly why I don't trust the used car market.
I so agree with you Gravitywell. I can understand frustration with a product, you can look anywhere on the net and find people bitching about cars, TV's, lawnmowers, etc. But for every unhappy person with a Cherokee, there are a 100 others who have no problems after 1000's of miles. The vocal minority searches the net, finds someplace to vent frustration, then never returns again. I don't really know why I click on these, most of the time I don't. My 2014 has 25K trouble free miles, I think after the last transmission flash, and some miles, it has turned into an excellent shifting unit. My friend, an ED doc, has 66K trouble free miles. I do feel sorry for people who do, for whatever reason, get that "Friday afternoon" car. But those cars are out there with every make and model. Hosing the next unsuspecting driver doesn't really sound like an option that would make me feel good either. Whatever product the OP bought, I will bet you can search the net and find disgruntled people talking about it. Human nature I suppose. Glad the OP got what she wanted, and feel sorry for the next person that buys it. I hope the vehicle gets sorted out, they do have a lot going for them!
Reading all these horror stories the last few years, guess I have thank our lucky stars we got a good one. My wife tried to get me to trade on a new 2016 TH. I said no, we have a reliable vehicle and we're going to keep it.
Mine runs much better now that it has a new engine............
There is another problem mentioned by the OP: many car dealers treat women like idiots. This is why I never let my wife bring her car for service.
Sooooo Many Issues...
gravitywell & SteveWA: Loved the replies from the "I'm SO Mortally Offended" subset of jcc.com! Last I checked, it is not a crime to trade in a car, even a Lemon such as the Cherokee. The dealer checks the trade-in over and either puts it on the used car line or wholesales it. This particular one wound up on the front line and was sold a few days later, warts & all. I received a very generous trade in allowance, a superb deal on the new car and both my wife and I are crazy happy with it. (My likes: a transmission that won't kill you, way more power, better mpg, transparent AWD. Wife's likes: a transmission that won't kill you, being able to drive in the middle of winter with the windows up, a CD/MP3 player and a radio that you can actually turn off.) If perchance someone, someday, finds that underhood USB key Easter egg with scans of all the repair orders, copies of the FCA politically correct "we couldn't possibly care less" emails, and the Consumer Reports "Not Recommended" road test report, I'm sure they will have many hours of reading to enjoy.
gravitywell & SteveWA: Loved the replies from the "I'm SO Mortally Offended" subset of jcc.com! Last I checked, it is not a crime to trade in a car, even a Lemon such as the Cherokee. The dealer checks the trade-in over and either puts it on the used car line or wholesales it. This particular one wound up on the front line and was sold a few days later, warts & all. I received a very generous trade in allowance, a superb deal on the new car and both my wife and I are crazy happy with it. (My likes: a transmission that won't kill you, way more power, better mpg, transparent AWD. Wife's likes: a transmission that won't kill you, being able to drive in the middle of winter with the windows up, a CD/MP3 player and a radio that you can actually turn off.) If perchance someone, someday, finds that underhood USB key Easter egg with scans of all the repair orders, copies of the FCA politically correct "we couldn't possibly care less" emails, and the Consumer Reports "Not Recommended" road test report, I'm sure they will have many hours of reading to enjoy.
Ha Ha.. Mr IBD.... I don't think either of us are mortally offended, just voicing our opinion, just like you are. I do feel for the OP, and understand frustration. I don't really agree with that "pay it forward" type of thought, but to each their own. I read the forum more than I post, but there are a lot of 1 post people who sign on, complain like crazy, and sign off. I suppose this is a way to get that public venting down. Instead of leaving a note for the next buyer, who just may be a woman also, I wonder if there is a Lemon Law type site someone can post the car's VIN on? I don't know, just some other way might have been nice.
We wish you well but, once again ALL manufacturers have problems, no matter how perfect Consumer, paid for results, Reports places an ad, I mean review for in their so called magazine.gravitywell & SteveWA: Loved the replies from the "I'm SO Mortally Offended" subset of jcc.com! Last I checked, it is not a crime to trade in a car, even a Lemon such as the Cherokee. The dealer checks the trade-in over and either puts it on the used car line or wholesales it. This particular one wound up on the front line and was sold a few days later, warts & all. I received a very generous trade in allowance, a superb deal on the new car and both my wife and I are crazy happy with it. (My likes: a transmission that won't kill you, way more power, better mpg, transparent AWD. Wife's likes: a transmission that won't kill you, being able to drive in the middle of winter with the windows up, a CD/MP3 player and a radio that you can actually turn off.) If perchance someone, someday, finds that underhood USB key Easter egg with scans of all the repair orders, copies of the FCA politically correct "we couldn't possibly care less" emails, and the Consumer Reports "Not Recommended" road test report, I'm sure they will have many hours of reading to enjoy.
I urge that research every aspect of the new vehicle purchase. I spent 2 years reviewing the Cherokee, I have access to the Employee Discount and, still picked the Cherokee, over the Wrangler and the Grand Cherokee, best sellers ruled by every real car magazine, Car and Driver, Motortend, etc.... They cited the transmission and that the SAME issues were noticed in the Acura, Land Rover and ALL other applications of that same transmission.
So check the floor mats so they don't force the pedals to be pressed, check the manufacturer of the airbags for the vehicle purchased and remember that diesel is not going to be as environment friendly as advertised.
BTW, I traded a 2011 GMC Terrain that had to have the engine replaced at 33000 miles and still think it was decent. Just not my current cup of tea.
Hmmm Ford, I assume an Escape and your going to tow a what??? If a Ford Escape more power...I know your Cherokee problem, you got the special 3 cylinder model!! Just sayin' !
I will admit I hope you get more MPG at least!
Go Jeep!!!
I will admit I hope you get more MPG at least!
Go Jeep!!!
ford escape 245 hp, towing capacity 3500 lbs, not bad
Goldilocks story: We tested the Escape with the 2.0L turbo motor...plenty peppy, a wee bit too small. Tested the Edge...too porky. Tested the Flex AWD with the 3.5L Egoboost V6...just right. (365hp, 350lb ft torque, 4,500lb towing) Its not broken in yet and is returning better MPG already than the Cherokee did after the FCA "improvements" were uploaded. (mileage on the Cherokee went -down- pretty dramatically) We thought the NVH (Noise, Vibration, Harshness) quotient on the Cherokee was outstanding (and it is) but the Flex is bank vault quiet and solid, amazingly so. Plus, it has been built for about 9 years now, so most of all the bugs have been engineered out.
It is a darn shame that FCA wouldn't step up and do the right thing for all those folks who wound up with the "It's Not A Bug, It's An Undocumented Feature" Special Edition Cherokees that were produced early on, or we would still be driving ours. Having bugs in a new product I can understand, and working to professionally remedy them is great, (and to be expected) but being told I'm an idiot consumer and being stonewalled for over a year while the so-called fixes that were applied made the vehicle worse and worse to the point of being a hazard is unprofessional and unacceptable, hence the switch.
It is a darn shame that FCA wouldn't step up and do the right thing for all those folks who wound up with the "It's Not A Bug, It's An Undocumented Feature" Special Edition Cherokees that were produced early on, or we would still be driving ours. Having bugs in a new product I can understand, and working to professionally remedy them is great, (and to be expected) but being told I'm an idiot consumer and being stonewalled for over a year while the so-called fixes that were applied made the vehicle worse and worse to the point of being a hazard is unprofessional and unacceptable, hence the switch.
Glad to see your happy with your new ford but as to the gas mileage I just can't believe you get better mileage than 22 city and 26 Hwy and that's what I get with 3.2 TH built in June of 14 have had a few up-dates done but we have travel nearly 25,000 miles in less than two years and a lot of them were not on paved roads. My brother had so many problems with his new F-150 stalling for no reason in heavy Orlando traffic and having to be towed to the Ford dealership many times that he finally gave up and bought a Tundra. Point is that there are problematic issues with all makes and it's pretty much "Luck of the draw". However I will confess that if mine starts having serious issues I would probably NOT be buying another FICA product.
Mr thebige88: you are spot on. All makes have those "Friday specials". My TH is like yours, 2014, 24K miles, no major issues at all. Just the updates. I hope the OP and Mr IBD have a wife/sister/GF, mom, etc, who end up with a car with a hidden note on what a POS it is! I suspect their Jeep/Ford forum posts would change substantially! Plus, if you got rid of your Jeep, why keep posting complaints on a Jeep forum? Time to hit a Ford, Toyota, etc Forum.
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